Assistant Sales Manager - Cluster (Hotels)

MURRAY PTE. LTD.; Singapore; On-site; SGD 90,000 - 120,000; Full time

Benefits offered by this job

Discounts on F&B and room rates

Global Learning + Development tool

2 nights yearly stay

20% off F&B and bars

Job summary

The Garcha Group in Singapore is seeking an experienced Corporate Sales and Business Development professional to drive revenue from corporate accounts and group bookings. You will develop strategies, prospect new clients, and maintain key relationships to achieve targets.

Collaborate with Reservations, Front Office and F&B to ensure seamless execution of bookings and events, while promoting the group’s facilities and promotions.

Qualifications

• Experience with Opera PMS or related cloud systems.
• Familiarity with Marriott Global System is preferred.
• Strong hotel room and events sales experience.
• Excellent verbal and written communication skills.

Responsibilities

• Develop and implement sales strategies for corporate accounts and groups.
• Identify and pursue new corporate opportunities and maintain relationships.
• Achieve and exceed individual sales targets and contribute to revenue goals.
• Coordinate with Reservations, Front Office, F&B and other departments for smooth bookings.
• Prepare proposals, contracts and booking documentation promptly.

Skills

Opera PMS/Cloud

Marriott Global System

Hotel Room Sales

Events Sales

Communication

Interpersonal skills

Diligent

Trustworthy

Education

Professional Certificate / NITEC or equivalent

Job description

An exciting opportunity has arrived at The Garcha Group, Singapore’s boutique hotel group currently with the following hotels:

• Maxwell Reserve, Autograph Collection Hotel (Marriott);
• The Vagabond Club, a Tribute Portfolio Hotel (Marriott);
• The Serangoon Club, a Tribute Portfolio Hotel (Marriott).

Restaurants & Bars

• Shikar, Isabel Brasserie, Polo Bar Steakhouse & Cultivate (Maxwell Reserve)
• Whiskey Library & Jazz Club (The Vagabond Club)
• GupShup (The Serangoon House)

Garcha Group Benefits

• As an associate of a Marriott hotel, you, your parents or parents-in-laws, children, spouse/domestic partner and siblings are eligible for discounts on F&B and room rates in 7,000+ hotels world-wide.
• As an associate of a Marriott hotel, you have access to the “Global Learning + Development” tool which creates for you personalized learning experiences designed to help you thrive in their Marriott career journey. (see attached for full Marriott benefits)
• 2 nights yearly staycation in any of the Garcha Group hotels in Singapore.
• 20% off Food/Alcohol Bill at all Garcha Group restaurants and bars

Responsibilities include but are not limited to:

Corporate Sales and Business Development

• Develop and implement sales strategies to generate business from corporate accounts, group bookings, and identified target markets.
• Identify, prospect, and develop new corporate accounts to expand the hotel's customer base and revenue opportunities.
• Manage and grow existing corporate accounts by maintaining strong client relationships and identifying opportunities for repeat business.
• Conduct regular sales calls, client meetings, site inspections, and other sales activities to achieve individual and departmental sales targets.
• Achieve a minimum of five sales calls daily, three sales activities weekly (including client entertainment and site inspections), and prospect at least two new accounts per week.
• Negotiate corporate room rates, group packages, and contractual terms in accordance with company policies and revenue objectives.
• Promote the hotel's facilities, services, packages, and ongoing promotions to prospective and existing clients.
• Participate in trade shows, sales blitzes, networking events, and other business development activities to generate new leads.
• Monitor market trends, competitor activities, and customer preferences to identify new business opportunities.

Group Sales and Account Management

• Manage group room inquiries involving 10 or more rooms, from initial inquiry and proposal preparation through contract confirmation, payment, and booking execution.
• Coordinate with Reservations, Front Office, Food & Beverage, and other relevant departments to ensure seamless execution of group bookings and related events.
• Oversee group room blocks, pickup reports, room allocations, reservation arrangements, billing instructions, and VIP requirements.
• Organize and conduct hotel site inspections, ensuring proper preparation, accurate presentation of facilities, and effective coordination between departments.
• Prepare accurate sales proposals, quotations, contracts, and booking documentation in a timely and professional manner.
• Ensure prompt follow-up on inquiries, proposals, client requests, and confirmed bookings to maximize conversion opportunities.
• Track and review corporate transient, group, and catering production against established sales targets.
• Maintain accurate and updated client records, sales activities, booking details, and account performance reports.

Sales Performance and Revenue Management

• Achieve or exceed individual sales targets while contributing to the overall departmental revenue and profitability objectives.
• Develop account-specific sales plans to maximize business opportunities and strengthen long-term client relationships.
• Monitor account production, booking trends, and sales performance to identify areas for improvement.
• Work closely with Revenue Management and relevant departments to optimize room rates, group business conversion, and overall revenue performance.
• Ensure all sales commitments, contractual arrangements, and operational requirements are accurately communicated and documented.

Client Relations and Internal Coordination

• Build and maintain positive, professional relationships with corporate clients, business partners, and internal stakeholders.
• Communicate clearly and professionally through meetings, telephone conversations, emails, and written correspondence.
• Respond promptly to client inquiries, requests, and concerns while ensuring a high standard of customer service.
• Collaborate with internal departments to facilitate smooth coordination of bookings, events, and guest requirements.
• Support departmental teamwork, knowledge sharing, and collaborative initiatives to achieve common business objectives.
• Maintain professional grooming, punctuality, integrity, accountability, and conduct in accordance with company standards.

General Responsibilities

• Ensure compliance with company policies, sales procedures, and established operational standards.
• Maintain accurate documentation, reporting, and filing of sales activities, contracts, and client communications.
• Demonstrate flexibility in adapting to changing business requirements, market conditions, and operational priorities.
• Perform any other duties or tasks as assigned by management.

Other Requirements

Candidate must possess at least Professional Certificate/NITEC or equivalent qualification in any field.

Proficient in spoken and written English to communicate effectively with guests and colleagues.

Minimum 3-5 years of relevant working experience in the hospitality industry.

Required skills: Opera PMS/Cloud, Marriott Global System, Hotel Room/Events Sales Experience, Diligent, Trustworthy, Articulate with strong communication and interpersonal skills.