Assistant Sales Manager - Cluster (Hotels)

SSG HOTELS PTE. LTD.; Singapore; Sur place; SGD 70 000 - 100 000; Plein temps

Avantages offerts par ce poste

Hotel discounts

Global Learning + Development

2 nights yearly staycation

20% off F&B at group restaurants

Résumé du poste

The Garcha Group, Singapore's boutique hotel group, is seeking a proactive Corporate Sales & Business Development professional to drive growth across its Marriott-affiliated properties in Singapore.

Responsibilities include developing sales strategies, managing corporate accounts, and coordinating cross-department efforts to deliver exceptional service for group bookings and events.

Responsabilités

• Corporate Sales and Business Development: Develop and implement sales strategies to generate business from corporate accounts, group bookings, and identified target markets.
• Group Sales and Account Management: Manage group room inquiries, coordinate with Reservations and Front Office, and ensure seamless execution of group bookings and events.
• Sales Performance and Revenue Management: Achieve or exceed individual sales targets, develop account-specific plans, and collaborate with Revenue Management to optimize room rates.
• Client Relations and Internal Coordination: Build professional relationships with corporate clients and internal stakeholders, ensuring high standards of customer service and coordinated bookings.

Description du poste

An exciting opportunity has arrived at The Garcha Group, Singapore's boutique hotel group currently with the following hotels:

• Maxwell Reserve, Autograph Collection Hotel (Marriott);
• The Vagabond Club, a Tribute Portfolio Hotel (Marriott);
• The Serangoon Club, a Tribute Portfolio Hotel (Marriott).

Restaurants & Bars:

• Shikar, Isabel Brasserie, Polo Bar Steakhouse & Cultivate (Maxwell Reserve)
• Whiskey Library & Jazz Club (The Vagabond Club)
• GupShup (The Serangoon House)

Garcha Group Benefits:

• As an associate of a Marriott hotel, you, your parents or parents-in-laws, children, spouse/domestic partner and siblings are eligible for discounts on F&B and room rates in 7,000+ hotels world-wide.
• As an associate of a Marriott hotel, you have access to the "Global Learning + Development" tool which creates for you personalized learning experiences designed to help you thrive in their Marriott career journey. (see attached for full Marriott benefits)
• 2 nights yearly staycation in any of the Garcha Group hotels in Singapore.
• 20% off Food/Alcohol Bill at all Garcha Group restaurants and bars

Responsibilities include but are not limited to:

Corporate Sales and Business Development

• Develop and implement sales strategies to generate business from corporate accounts, group bookings, and identified target markets.
• Identify, prospect, and develop new corporate accounts to expand the hotel's customer base and revenue opportunities.
• Manage and grow existing corporate accounts by maintaining strong client relationships and identifying opportunities for repeat business.
• Conduct regular sales calls, client meetings, site inspections, and other sales activities to achieve individual and departmental sales targets.
• Achieve a minimum of five sales calls daily, three sales activities weekly (including client entertainment and site inspections), and prospect at least two new accounts per week.
• Negotiate corporate room rates, group packages, and contractual terms in accordance with company policies and revenue objectives.
• Promote the hotel's facilities, services, packages, and ongoing promotions to prospective and existing clients.
• Participate in trade shows, sales blitzes, networking events, and other business development activities to generate new leads.
• Monitor market trends, competitor activities, and customer preferences to identify new business opportunities.

Group Sales and Account Management

• Manage group room inquiries involving 10 or more rooms, from initial inquiry and proposal preparation through contract confirmation, payment, and booking execution.
• Coordinate with Reservations, Front Office, Food & Beverage, and other relevant departments to ensure seamless execution of group bookings and related events.
• Oversee group room blocks, pickup reports, room allocations, reservation arrangements, billing instructions, and VIP requirements.
• Organize and conduct hotel site inspections, ensuring proper preparation, accurate presentation of facilities, and effective coordination between departments.
• Prepare accurate sales proposals, quotations, contracts, and booking documentation in a timely and professional manner.
• Ensure prompt follow-up on inquiries, proposals, client requests, and confirmed bookings to maximize conversion opportunities.
• Track and review corporate transient, group, and catering production against established sales targets.
• Maintain accurate and updated client records, sales activities, booking details, and account performance reports.

Sales Performance and Revenue Management

• Achieve or exceed individual sales targets while contributing to the overall departmental revenue and profitability objectives.
• Develop account-specific sales plans to maximize business opportunities and strengthen long-term client relationships.
• Monitor account production, booking trends, and sales performance to identify areas for improvement.
• Work closely with Revenue Management and relevant departments to optimize room rates, group business conversion, and overall revenue performance.
• Ensure all sales commitments, contractual arrangements, and operational requirements are accurately communicated and documented.

Client Relations and Internal Coordination

• Build and maintain positive, professional relationships with corporate clients, business partners, and internal stakeholders.
• Communicate clearly and professionally through meetings, telephone conversations, emails, and written correspondence.
• Respond promptly to client inquiries, requests, and concerns while ensuring a high standard of customer service.
• Collaborate with internal departments to facilitate smooth coordination of bookings, events, and guest requirements.
• Support departmental teamwork, knowledge sharing, and collaborative initiatives to achieve common business objectives.
• Maintain professional grooming, punctuality, integrity, accountability, and conduct in accordance with company standards.