Assistant Retail Excellence Manager, Southeast Asia and Australia

LVMH; Singapore; On-site; SGD 90,000 - 130,000; Full time

Job summary

LVMH is seeking an Assistant Retail Excellence Manager for Southeast Asia and Australia. You will execute the training strategy, organize sessions, and coordinate global programs with HQ and regional partners to drive growth.

The role emphasizes field coaching, performance management, and development of high-potential staff across Asia Pacific. You will design materials, analyze training needs, and lead Train-the-Trainer initiatives while collaborating with Retail and HR Directors to close

Qualifications

• Minimum 5 years of training experience in luxury retail or fashion is preferred.
• Strong project management and presentation skills.
• Excellent communication in English; Mandarin and Cantonese are a plus.

Responsibilities

• Adopt training directions and strategies for Asia Pacific.
• Collaborate with HQ and regional partners on global training programs.
• Organize training sessions, scheduling, venues, and logistics.
• Analyze training needs across offices and retail teams in Asia markets.
• Coordinate selling skills, merchandising, marketing, CRM, and visual merchandising training.
• Design training plans, materials, and systems to meet business needs.
• Develop classroom and on-the-job training and follow-up actions.
• Work with Retail Director on performance management and gaps via Mystery Shopper and NPS.
• Create workshops and contests to address development needs.
• Conduct frequent store visits for field coaching.
• Support succession planning with insights on competencies of high potentials.
• Evaluate training programs and implement revisions to delivery methods.

Skills

Project management

Presentation skills

Communication

Education

Degree holder in Human Resources Management / Psychology / Social Science

Job description

Assistant Retail Excellence Manager, Southeast Asia and Australia

Reporting to the Retail Excellence, Operations and Performance Director, Asia Pacific, this position is responsible for the execution of the training strategy and activities aiming to support the growth of the business.

Job Description:

• Adopt training directions and strategies for Asia Pacific.
• Work with HQ and regional partners to deliver various world-wide training programs such as I nduction, Galateo , Product and store coaching , and other ad-hoc training projects .
• Organize the training sessions, schedule and venue/transportation/meal, etc.
• Conduct analysis to determine training and development needs of office and retail teams in the different Asia n markets.
• Co-ordinate the different types of training including selling skills, Merchandising, Marketing, CRM, V isual M erchandising with the various departments.
• Design training plans, materials and systems to meet business needs and set strategies to identify and develop key talents.
• Formulate classroom and on-the-job training to staff as well as follow up actions to continuously enhance service standard.
• Work closely with Retail Director on performance management and identify performance gaps through the analysis of Mystery Shopper Program and NPS.
• Create various workshops/ contests to address the training and development needs.
• Perform frequent and intensive store visits to carry out proper and constructive field coaching.
• Support Retail Director and HR Director in succession planning by providing insight into the development of competencies and skills of high potential individuals.
• Evaluate and review training programs by collecting and consolidating training results and feedback.
• Recommend and implement revisions of training programs, continual evaluation and redesign of delivery methods to effectively meet the learning style of staff.
• Guide the market InStoryTeller experts in cascading down key training projects, be responsible for the Train-the-Trainer, the follow and evaluation.

Requirements:

• Degree holder preferably in Human Resources Management / Psychology / Social Science related disciplines.
• Minimum 5 years of relevant training experience, preferably in luxury retail or fashion industry.
• Strong project management and presentation skills, digital creation is a plus
• Excellent communication skills with good command of English; Mandarin and Cantonese are plus.
• Strong interpersonal skills; comfortable dealing with all levels of management
• Self-motivated, customer-focused and action-oriented.

Originally from Trivero in northern Italy, the Loro Piana family began trading wool in the early 1800s. In 1924, Pietro Loro Piana founded Ing. Loro Piana & C., the current company. Pietro’s nephewFranco took over in 1941, and after the war the firm began to establish its reputation as a supplier of premium wool and cashmere textiles for a growing haute couture industry, both home and abroad. In the 1970s, Sergio and Pier Luigi Loro Piana took up the reins, diversifying into luxury goods and developing an international retail arm. Now the world’s foremost cashmere processor, Loro Piana prides itself on sourcing the very finest, rarest raw materials the world has to offer, including unique cashmere from baby goats in northern China and Mongolia, vicuña from the Andes,extra-fine Merino wool from Australia and New Zealandand lotus flower fiber from Myanmar. The company draws on both time-honored traditions and state of the art technology to offer its discerning customers products that are renowned for their peerless quality. All of the company’s collections of ready-to-wear garments and accessories are made in Italy to the highest standards of craftsmanship and sartorial excellence.

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