Assistant Restaurant Manager

Ebb & Flow Group; Singapore; On-site; SGD 42,000 - 66,000; Full time

Benefits offered by this job

Birthday leave

Staff discounts

Medical and health insurance

Exposure to multiple concepts

Career development with Mission Group

Job summary

Mission Group is hiring Assistant Restaurant Managers across multiple concepts to support daily operations and lead front-of-house teams in delivering exceptional guest experiences. You will help with staffing, training, service standards, and collaboration with kitchen teams while upholding the group’s hospitality excellence.

You’ll participate in scheduling, performance coaching, inventory control, and cost management, ensuring smooth service and consistent brand standards across Willow,

Qualifications

• Previous experience in a supervisory or management role within restaurants, hotels, or the wider hospitality industry is preferred.
• Experience in managing daily restaurant operations, leading service teams, and maintaining high hospitality standards.
• A genuine passion for hospitality and creating memorable guest experiences.
• Strong leadership and interpersonal skills, with the ability to motivate, guide, and develop a diverse team.
• Confident in handling guest feedback, resolving service issues, and making sound operational decisions.
• Good understanding of restaurant operations, including service standards, manpower planning, inventory control, and cost management.

Responsibilities

• Support the Restaurant Manager in overseeing the daily operations of the restaurant, ensuring smooth and efficient service at all times.
• Lead, motivate, and support the front of house team in delivering warm, attentive, and consistent hospitality.
• Maintain high standards of service, presentation, cleanliness, and overall guest experience in line with the restaurant’s concept and brand identity.
• Be actively involved in daily service, providing guidance and support to the team during both peak and quieter periods.
• Ensure all team members are familiar with menu offerings, service procedures, and the restaurant’s standards of hospitality.
• Work closely with the kitchen team to ensure effective communication, smooth service flow, and timely food delivery.
• Monitor guest feedback and address enquiries, requests, and service recovery situations professionally and promptly.
• Assist with staff scheduling, manpower planning, attendance, and daily deployment to ensure adequate operational coverage.
• Support the training, coaching, and development of team members to build a strong, motivated, and service-oriented team.
• Assist with inventory management, stock control, ordering, and monitoring of operational supplies to minimise wastage and maintain cost efficiency.
• Monitor daily sales, operating expenses, and other key performance indicators to support the restaurant’s business objectives.
• Ensure compliance with food safety, workplace safety, hygiene, and other relevant operational requirements.
• Assist with administrative duties, operational reports, cash handling, and end-of-day reconciliation when required.
• Identify opportunities to improve operational efficiency, service standards, and the overall guest experience.
• Work collaboratively with the Restaurant Manager and other Mission Group teams to implement operational initiatives and maintain consistency across the business.
• Support opening and closing procedures and take ownership of operational matters in the Restaurant Manager’s absence when required.
• Uphold Mission Group’s values and contribute to a positive, professional, and collaborative working environment

Skills

Supervisory experience

Leadership

Hospitality excellence

Customer service

Communication skills

Problem-solving

Organizational skills

Team development

Job description

Mission Group brings together a portfolio of distinctive dining concepts, each offering its own unique food, atmosphere, and hospitality experience. From vibrant casual dining to elevated and fine dining experiences, our restaurants share a commitment to quality, thoughtful service, and creating memorable moments for every guest.

We are hiring Assistant Restaurant Managers across multiple concepts within Mission Group. Our Talent Acquisition team will review applications and shortlist candidates for suitable opportunities across Willow, Firebird, Carlitos, Casa Vostra (multiple locations), temper., Chin Mee Chin, and Petra, based on their experience and the needs of each restaurant.

As an Assistant Restaurant Manager, you will support daily restaurant operations, lead and develop the front of house team, maintain service standards, and ensure an exceptional guest experience while contributing to the continued success of your assigned concept.

What you’ll do

• Support the Restaurant Manager in overseeing the daily operations of the restaurant, ensuring smooth and efficient service at all times

• Lead, motivate, and support the front of house team in delivering warm, attentive, and consistent hospitality

• Maintain high standards of service, presentation, cleanliness, and overall guest experience in line with the restaurant’s concept and brand identity

• Be actively involved in daily service, providing guidance and support to the team during both peak and quieter periods

• Ensure all team members are familiar with menu offerings, service procedures, and the restaurant’s standards of hospitality

• Work closely with the kitchen team to ensure effective communication, smooth service flow, and timely food delivery

• Monitor guest feedback and address enquiries, requests, and service recovery situations professionally and promptly

• Assist with staff scheduling, manpower planning, attendance, and daily deployment to ensure adequate operational coverage

• Support the training, coaching, and development of team members to build a strong, motivated, and service-oriented team

• Assist with inventory management, stock control, ordering, and monitoring of operational supplies to minimise wastage and maintain cost efficiency

• Monitor daily sales, operating expenses, and other key performance indicators to support the restaurant’s business objectives

• Ensure compliance with food safety, workplace safety, hygiene, and other relevant operational requirements

• Assist with administrative duties, operational reports, cash handling, and end-of-day reconciliation when required

• Identify opportunities to improve operational efficiency, service standards, and the overall guest experience

• Work collaboratively with the Restaurant Manager and other Mission Group teams to implement operational initiatives and maintain consistency across the business

• Support opening and closing procedures and take ownership of operational matters in the Restaurant Manager’s absence when required

• Uphold Mission Group’s values and contribute to a positive, professional, and collaborative working environment

Who we’re looking for

• Previous experience in a supervisory or management role within restaurants, hotels, or the wider hospitality industry is preferred

• Experience in managing daily restaurant operations, leading service teams, and maintaining high hospitality standards

• A genuine passion for hospitality and creating memorable guest experiences

• Strong leadership and interpersonal skills, with the ability to motivate, guide, and develop a diverse team

• Confident in handling guest feedback, resolving service issues, and making sound operational decisions

• Good understanding of restaurant operations, including service standards, manpower planning, inventory control, and cost management

• Strong communication skills with the ability to work effectively with both front of house and kitchen teams

• Able to remain composed, organised, and hands-on in a fast-paced environment

• Adaptable and open to working across different restaurant concepts, from casual dining to elevated and fine dining experiences

• A keen eye for detail and an understanding of how service style and guest expectations differ across various dining concepts

• A proactive problem-solver who takes initiative and ownership of responsibilities

• A reliable team player with a positive attitude and a strong sense of accountability

• Someone who takes pride in their work and is committed to maintaining high standards of service and professionalism

• Eager to learn, grow, and take on new challenges within a multi-concept hospitality group

Perks

• Birthday leave to spend with loved ones on your special day

• Competitive staff discounts across all group outlets

• Medical and health insurance coverage

• Opportunities to gain exposure to different restaurant concepts and styles of service within Mission Group

• The opportunity to learn from experienced hospitality leaders and develop your career within the group