Assistant Restaurant Manager

DIM SUM PTE. LTD.; Singapore; On-site; SGD 31,000 - 47,000; Full time

Job summary

DIM SUM PTE. LTD. is seeking an experienced service supervisor to manage daily Front-of-House operations and uphold service quality.

You will lead a service team, train staff, manage inventories, and ensure guest satisfaction in a fast-paced environment. Responsibilities include overseeing order taking, delivering food and beverages, enforcing service standards, and addressing customer feedback promptly. This role requires strong communication, organizational skills, and weekend/holiday

Qualifications

• Minimum 2 years of relevant F&B service operations experience, preferably in a supervisory role.
• Strong knowledge of restaurant service standards and procedures.
• Ability to lead and motivate a service team to deliver consistent quality and customer experience.
• Good communication and interpersonal skills to handle customers effectively and resolve complaints promptly.
• Detail-oriented with strong organizational skills for inventory management and ordering processes.
• Ability to train, coach, and guide team members in service standards and procedures.
• Willing to work shifts, weekends, and public holidays.

Responsibilities

• Carry out daily operations in the service department to maintain and improve service quality and environment cleanliness.
• Provide excellent service to ensure satisfaction.
• Taking customer orders and delivering food and beverages.
• Making menu recommendations, answering questions from customers.
• Ensure and manage the service team to comply with all our company service guidelines and safety procedures.
• Enforce restaurant quality, service and value standards, keep restaurant clean and tidy to create a comfortable environment for customers.
• Manage and continuously improve service standards and provide support as necessary to ensure the service team can carry out assigned tasks.
• Conduct and manage weekly inventory checks for service department (Front-of-House).
• Prepare restaurant order list and place orders with Procurement/Purchasing Department.
• Address all customer complaints immediately, when required.
• Ensure training standards and lead Supervisors and training team to conduct service training.
• Any other duties as assigned by your superior.

Skills

Team leadership

Communication skills

Inventory management

Training and coaching

Customer service

Interpersonal skills

Job description

Job Description & Requirements

• Carry out daily operations in the service department to maintain and improve service quality and environment cleanliness
• Provide excellent service to ensure satisfaction
• Taking customer orders and delivering food and beverages
• Making menu recommendations, answering questions from customers
• Ensure and manage the service team to comply with all our company service guidelines and safety procedures
• Enforce restaurant quality, service and value standards, keep restaurant clean and tidy to create a comfortable environment for customers
• Manage and continuously improve service standards and provide support as necessary to ensure the service team can carry out assigned tasks
• Conduct and manage weekly inventory checks for service department (Front-of-House)
• Prepare restaurant order list and place orders with Procurement/Purchasing Department
• Address all customer complaints immediately, when required
• Ensure training standards and lead Supervisors and training team to conduct service training
• Any other duties as assigned by your superior

Requirement:

• Minimum 2 years of relevant experience in F&B service operations, preferably in a supervisory role
• Strong knowledge of restaurant service standards and procedures
• Ability to lead, supervise, and motivate a service team to deliver consistent quality and excellent customer experience
• Good communication and interpersonal skills to handle customers effectively and resolve complaints promptly
• Detail-oriented with strong organizational skills for inventory management and ordering processes
• Ability to train, coach, and guide team members in service standards and procedures
• Physically fit and able to work in a fast-paced environment
• Willing to work shifts, weekends, and public holidays
• Positive working attitude, reliable, and a strong team player