Guest Services Officer

SmartRecruiters, Inc.; Singapore; On-site; SGD 22,000 - 36,000; Full time

Benefits offered by this job

Duty meals

Uniform provided

Family Care Leave

AWS

F&B and worldwide hotel discounts

Job summary

Pullman Singapore Hill Street is recruiting for a Front Office role. You will assist guests with check-in/check-out, handle cashiering duties, and register guests while coordinating with Housekeeping to manage room status.

You will welcome guests warmly and maintain confidentiality of guest information. We seek individuals with strong English communication, a presentable appearance, and a customer-service mindset.

Qualifications

• Secondary / High school education.
• Good reading and oral proficiency in English language.
• Ability to speak other languages will be an advantage.
• No experience is required, training will be provided.
• Good communication and customer contact skills.
• Service oriented with an eye for details.
• Ability to work effectively and contribute in a team.
• Self-motivated and energetic.
• Must be well-presented and professionally groomed.

Responsibilities

• Be part of Front Office areas such as Front Desk, Executive Lounge and Concierge.
• Assist guests with check-in and check-out, and other cashiering duties.
• Register guests and assign rooms according to their reservation confirmation.
• Upsell higher room categories to guests when possible.
• Prepare VIP arrivals for all arrival transfer guests, loyalty members and suite paying guests.
• Maintain the privacy of all guests and confidentiality of details.
• Understand room types and work with Housekeeping to manage room status.
• Adhere to credit and cash handling policies and procedures.
• Provide warm welcome and courteous farewell per hotel standards.

Skills

Customer service

Communication

Teamwork

Presentable

Self-motivated

Education

High school diploma

Job description

At Pullman Singapore Hill Street – our world is your playground; where playfulness meets peak performance, creativity meets innovation, business meets success.

The 350-room hotel will feature a rooftop bar and executive lounge with sweeping views over Fort Canning, the Singapore River, and St Andrew’s Cathedral, along with a vibrant lobby, health and fitness centre and pool.

At Pullman Singapore Hill Street, we don't do ordinary. We challenge the status quo, redefine hospitality with seamless, fun, cool and smart interactions. #BELIMITLESS

Pullman is the high-end international brand of the Accor group, mainly targeted at cosmopolitan travelers who have wide connections and enjoy combining work and pleasure.

Accor is a world leading augmented hospitality group, with over 40 brands and more than 5,300 hotels all over the world. Come join us to make the world more welcoming, caring and inspiring.

Job Description

• Be part of Front Office areas such as Front Desk, Executive Lounge and Concierge
• Assist guests with check-in and check-out, and other cashiering duties
• Register guests and assigns rooms according to their reservation confirmation
• Work towards maximising room revenue by upselling higher room categories to guests whenever possible
• Prepare VIP arrivals for all arrival transfer guests, loyalty member guests and suite paying guests.
• Prepare VIP list and send email out to all operations department daily.
• To recommend tourist attractions and places to visit
• Prepare VIP amenities for Gold, Platinum, Diamond, Limitless members as well as suite paying guests daily.
• Update, check and input ACDC
• Prepare Decoration for guests who opted for the package
• Maintain the privacy of all guests by ensuring their details are kept strictly confidential
• Understand all room types and work with Housekeeping to manage room status effectively
• Adhere to proper credit matters and cash handling policies and procedures
• Understand the usage of internal communication logs to communicate effectively with other colleagues
• Assist to perform Executive Lounge and Concierge duties whenever required
• Provide warm welcome and fond farewell in accordance to hotel standards and SOPs
• Be efficient in assisting guests throughout their stay, handle guest feedback, and take ownership in providing reasonable solutions
• Be familiar with hotel products and services and recommend to guests accordingly
• Alert Security or Duty Manager of suspicious looking person(s) / articles in the lobby
• Maintain complete knowledge of all hotel products and services
• Maintain the cleanliness and neatness of the Front Office areas
• Be fully familiar of the Emergency Procedures, Policies and Standard Operating Procedures as established by the Hotel
• Attend all briefings, meetings and trainings as assigned by management
• Perform other reasonable duties as assigned by the management

Qualifications

• Secondary / High school education
• Good reading and oral proficiency in English language
• Ability to speak other languages and basic understanding of local languages will be an advantage
• No experience is required, training will be provided
• Good communication and customer contact skills
• Service oriented with an eye for details
• Ability to work effectively and contribute in a team
• Self-motivated and energetic
• Must be well-presented and professionally groomed at all times

Additional Information

What's in it for you?

• Centralised location, walking distance from City Hall MRT
• 5 days work week
• Duty meals and uniform provided
• Family Care Leave
• AWS
• F&B and worldwide hotel discounts