Assistant Outlet Manager

WOK HEY PTE. LTD.; Singapore; In loco; SGD 40.000 - 60.000; Tempo pieno

Descrizione del lavoro

WOK HEY PTE. LTD. in Singapore is seeking an experienced Operations Manager to lead daily F&B operations, manage a kitchen and service team, and ensure high-quality stir fry dishes meet company standards.

You will develop staff rosters, monitor service flow, uphold SOPs, train new staff, and liaise with suppliers to maintain stock while minimizing waste. The role demands strong leadership in a fast-paced environment.

Competenze

• 2–3 years of relevant food & beverage managerial experience.
• Ability to lead teams and manage staff effectively.

Mansioni

• Oversee daily operational activities to maintain smooth workflow and timely service.
• Develop and manage staff rosters, assigning tasks to optimize productivity and coverage.
• Monitor and enforce SOPs to maintain operational compliance and safety.
• Conduct orientation and training for new staff to accelerate onboarding and skill development.
• Coordinate inventory ordering and management with suppliers to maintain stock and minimize waste.
• Uphold hygiene and cleanliness standards to ensure a safe working environment.
• Address and resolve customer complaints promptly to enhance experience and loyalty.

Conoscenze

Leadership

Communication

Staff management

Descrizione del lavoro

Job Summary

Lead daily operations and team management to deliver high-quality stir fry dishes that meet company standards, ensuring operational efficiency, staff development, and customer satisfaction in a dynamic food and beverage environment.

Responsibilities

• Prepare stir fry dishes consistently following company standards to ensure product quality and customer satisfaction
• Oversee daily operational activities to maintain smooth workflow and timely service delivery
• Develop and manage staff duty rosters, assigning tasks to optimize team productivity and coverage
• Monitor and enforce staff adherence to Company Standard Operating Procedures (SOP) to maintain operational compliance
• Conduct comprehensive orientation and training programs for new staff to accelerate onboarding and skill development
• Coordinate inventory ordering and management with suppliers to maintain adequate stock levels and minimize waste
• Implement and uphold hygiene and cleanliness standards to ensure a safe and sanitary work environment
• Address and resolve customer complaints promptly to enhance customer experience and loyalty
• Execute additional duties as assigned by management to support business needs

Required competencies and certifications

• At least 2 to 3 years of relevant food and beverage managerial experience

Preferred competencies and qualifications

• Demonstrated leadership and communication skills to foster teamwork and effective staff management
• Ability to perform effectively in a fast-paced environment, maintaining composure and decision-making quality