Assistant Operations Manager

STAR NINE PTE. LTD.; Singapore; On-site; SGD 67,000 - 100,000; Full time

Job summary

STAR NINE PTE. LTD. is seeking an Assistant Operations Manager to support the nightly show operations. You will ensure a seamless transition from soundcheck to doors-open, manage bar efficiency and artist hospitality, and uphold safety and operational protocols to maintain the venue’s vibe.

The role is second-in-command, focusing on high-quality customer service, strict compliance, and efficient logistics for events with potential touring acts and sold-out crowds.

Responsibilities

• Oversee ROS to ensure artists arrive on time and doors open on schedule.
• Supervise FOH team including bar staff, security, and ticketing.
• Enforce liquor laws, capacity limits and fire safety codes.
• Manage vendor relationships and inventory to avoid shortages.
• Handle nightly cash-outs, bar/box office float, and settlements.

Job description

Role Overview

As the Assistant Operations Manager, you are the backbone of the nightly "show." You will ensure that the transition from soundcheck to doors-open is seamless, managing everything from bar efficiency to artist hospitality. You are the second-in-command, responsible for maintaining the venue’s vibe while strictly enforcing safety and operational protocols.

Key Responsibilities

• Show-Day Coordination: Oversee the "Run of Show" (ROS). Ensure artists arrive on time, load-in is efficient, and the venue is ready for doors-open exactly on schedule.

• Front-of-House (FOH) Management: Supervise bar staff, security, and ticketing/door teams. Ensure high levels of customer service even during high-capacity, high-stress events.

• Compliance & Safety: Enforce strict adherence to liquor laws, capacity limits, and fire safety codes. Conduct pre-show walkthroughs to ensure all exits and safety equipment are clear.

• Vendor & Inventory Control: Manage relationships with beverage distributors and janitorial services. Oversee inventory counts and order supplies to prevent "running dry" during a sold-out show.

• Financial Oversight: Handle nightly cash-outs, manage float for the bar and box office, and assist with settlement for touring acts.

Ad Hoc & Livehouse-Specific Projects

• Artist Relations (The "Fixer"): Handling last-minute rider requests, troubleshooting green room issues, or coordinating emergency transport for talent.

• Technical Liaison: Stepping in to assist the sound/light engineers with basic logistics if a stagehand is unavailable or if a piece of backline equipment fails.

• Crowd Control Maneuvers: Swiftly pivoting entry procedures or bar layouts based on the specific demographic and behavior of a particular night's audience.

• Equipment Sourcing: Hunting down rare gear or emergency replacements for touring bands on short notice.

• Social & Promo Support: Capturing "live" content during shows for social media or managing guest-list disputes at the door.