Business Analyst

Panalpina; Singapore; On-site; SGD 90,000 - 130,000; Full time

Job summary

DSV APAC is seeking a Business Analyst (Inventory & Performance Management) to govern regional logistics, inventory control, and data integrity across Spoke Warehouses in APAC. You will lead RCCA for discrepancies, develop Looker Studio/BigQuery dashboards, and monitor KPIs like OTS, OTIF, and IFD while coordinating SCRAs and data validation.

The role combines program management with analytics to drive inventory accuracy, data integrity, and cross-system reconciliation between gWMS and SAP

Qualifications

• Bachelor’s degree in Supply Chain Management, Logistics, Industrial Engineering, Business Analytics, or related field.
• Extensive professional experience in regional inventory management, contract logistics, or supply chain analytics across multi-country networks.
• Technical proficiency in SQL, BigQuery, and Looker Studio to troubleshoot and optimize dashboards.
• Hands-on experience with WMS/ERP platforms (gWMS, SAP) and RCCA.
• Knowledge of core supply chain metrics (OTS, OTIF, IFD, Dock-to-Stock).

Responsibilities

• Oversee inventory governance, cycle counting, and accuracy targets across regional warehouses.
• Develop, maintain, and optimize Looker Studio and BigQuery dashboards for leadership.
• Identify, track, and resolve system deltas between WMS and SAP S/4HANA using reconciliation tools.
• Manage inventory moves, adjustments, and excess sweeps with four-eyes authorization for high-value changes.
• Support operational ticketing and resource management, including data validation and performance packs.

Skills

SQL

BigQuery

Looker Studio

Education

Bachelor’s degree in related field

Tools

AppScript

SAP

gWMS

Job description

Job Req Number: 128163
Time Type: Full Time

About the Position

The Business Analyst (Inventory & Performance Management), APAC holds an analytical role in governing regional logistics, inventory control, and data integrity across regional Spoke Warehouses supporting Cloud Logistics in APAC (Australia, Japan, Korea, Hong Kong, and Indonesia).

Combining operational program management with advanced business analytics, this role is responsible for maintaining high inventory accuracy standards, managing WMS-to-ERP system deltas, monitoring key performance indicators (OTS, OTIF, IFD, WH Utilization), developing BigQuery/Looker Studio dashboards, and leading Root Cause Corrective Actions (RCCA) for operational discrepancies.

Key Responsibilities & Accountabilities

1. Inventory Governance, Cycle Counting & Accuracy

• Oversee system-generated (ABC logic) and manual cycle count processes across all regional warehouses.
• Enforce strict separation of duties across counting passes and supervisor audits.
• Drive site execution to meet established regional accuracy targets for first-pass counts, audit counts, and High-Risk Inventory (HRI).
• Lead Root Cause Corrective Action (RCCA) investigations for count discrepancies exceeding established value thresholds, all HRI items, or upon client request within defined SLAs.
• Manage specialized inventory controls including Expiry Date Controlled Inventory (FEFO allocation), battery expiration workflows, packaging consumption, re-sealing standards, and HRI cage security.

2. Metric Monitoring, Data Analysis & Business Intelligence

• Oversee the accuracy and reporting integrity of regional warehouse KPIs, including On-Time Shipping (OTS), On-Time In Full (OTIF), In-Full Delivery (IFD), Dock-to-Stock, and Warehouse Utilization.
• Develop, maintain, and optimize data dashboards using Looker Studio and BigQuery to provide actionable operational insights to leadership.
• Build automated scripts (AppScript/SQL) to streamline data extraction, perform shrink analysis, and validate data against official sources of truth.
• Prepare and present data-driven operational performance packs for Weekly, Monthly, and Quarterly Business Reviews (WBRs, MBRs, QBRs) with client and 3PL leadership.

3. System Delta & Reconciliation Management

• Identify, track, and resolve system deltas (quantity discrepancies between Warehouse Management Systems like gWMS and SAP S/4HANA using the SAP Inventory Reconciliation App.
• Maintain and update the APAC Regional Delta Logs on a daily cadence to ensure multi-system synchronization.
• Audit historical transaction logs, material movements, and S/4HANA Material Documents to resolve complex inventory

4. Inventory Moves, Adjustments & Excess Sweeps

• Govern inventory status changes, attribute updates (expiry date, Country of Origin), and location transfers across sites.
• Enforce multi-eye authorization controls (four-eyes principle) for all inventory adjustments exceeding defined site approval thresholds.
• Manage Stock Owner Changes (SOC) and Project Code transitions (e.g., MAIN, Research, Quarantine, Scrap, and Remarket).
• Direct the excess inventory sweep program to transfer surplus stock from Spokes to Central Hubs aligned with site utilization criteria.

5. Operational Ticketing & Resource Management

• Support site teams in resolving operational tickets within designated turnaround times.
• Oversee tool room inventory, non-GPN part stocking levels, and material movement tracking to ensure optimal part availability.
• Systems, Technical & Analytics Proficiency
• WMS & ERP Systems: gWMS, SAP S/4HANA (Inventory Overview, Transactions, Reconciliation App).
• Data Analytics & BI: BigQuery, SQL, Looker Studio, AppScript.
• Tracking & Operational Dashboards

Key Qualifications

• Bachelor’s degree in Supply Chain Management, Logistics, Industrial Engineering, Business Analytics, or related field.
• Extensive professional experience in regional inventory management, contract logistics, or supply chain business analytics across multi-country networks.
• Technical proficiency in SQL, BigQuery, and Looker Studio with the ability to troubleshoot and optimize dashboards.
• Broad understanding of core supply chain metrics (OTS, OTIF, IFD, Dock-to-Stock, Reverse Logistics, Shrinkage, Cycle Counting).
• Hands-on experience with WMS/ERP platforms (gWMS, SAP) and conducting structured root-cause analysis (RCCA).

DSV – Global transport and logistics

Working at DSV means playing in a different league.

As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let’s grow together as we continue to innovate, digitalise and build on our achievements.

With close to 150,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers’ needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you.

At DSV, performance is in our DNA. We don’t just work – we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company – this is the place to be.

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