Assistant Officer, Customer Service

PaxOcean; Singapore; On-site; SGD 36,000 - 60,000; Full time

Job summary

PaxOcean is seeking an Executive/Officer/Assistant Officer – Customer Service to support daily administrative and customer service functions, helping maintain a professional and well-organized Business Centre.

The role involves front-line service to owners, VIPs, clients, and visitors, plus coordinating meetings, events, and ensuring facilities are prepared. It also covers document control, CSQ reporting, invoicing in Esker, SAP PR/MR processing, and stock management.

Qualifications

• Minimum secondary education or above.
• Certificate in Customer service, public relation or front office.
• 2 years related experience in customer service roles.

Responsibilities

• Provide front-line customer service and concierge support to owner, VIPs, clients, and visitors.
• Coordinate internal and external meetings and VIP visits, ensuring meeting rooms and event areas are fully prepared with required facilities, audio-visual equipment, refreshments, and PPE.
• Perform administrative duties including document control, filing, record keeping, and internal document distribution.
• Prepare and submit CSQ reports to QS and upload them into the Navade system.
• Process invoices and billing through the Esker system, including owner meals, transportation, hotel accommodation, and related services.
• Raise Purchase Requisitions (PR) and Material Requests (MR) in SAP in accordance with company procedures and collect the required PPE items from the main store.
• Manage office supplies, pantry items, PPE, meals, beverages, and stationery to ensure adequate stock levels are maintained.
• Coordinate lunch arrangements and liaise with vendors and service providers as required.

Skills

Front-line customer service

Concierge support

Meeting coordination

Administrative duties

Education

Secondary education or above

Certificate in Customer service/public relation/front office

Tools

SAP

Esker

Navade

Job description

Job Summary

The Executive/Officer/Assistant Officer – Customer Service, supports daily administrative and customer service functions, helping maintain a professional and well-organized Business Centre.

Key Responsibilities

• Provide front-line customer service and concierge support to owner, VIPs, clients, and visitors.
• Coordinate internal and external meetings and VIP visits, ensuring meeting rooms and event areas are fully prepared with required facilities, audio-visual equipment, refreshments, and PPE.
• Perform administrative duties including document control, filing, record keeping, and internal document distribution.
• Prepare and submit CSQ reports to QS and upload them into the Navade system.
• Process invoices and billing through the Esker system, including owner meals, transportation, hotel accommodation, and related services.
• Raise Purchase Requisitions (PR) and Material Requests (MR) in SAP in accordance with company procedures and collect the required PPE items from the main store.
• Manage office supplies, pantry items, PPE, meals, beverages, and stationery to ensure adequate stock levels are maintained.
• Coordinate lunch arrangements and liaise with vendors and service providers as required.

Key Requirements

• Minimum secondary education or above, certificate in Customer service, public relation or front office.
• 2 years related experience in customer service roles