Senior/ Executive, Customer Service

PACC Offshore Services Holdings Limited; Singapore; Presencial; SGD 38 000 - 62 000; Tempo integral

Resumo da oferta

PACC Offshore Services Holdings Limited seeks a Senior Executive – Customer Service to oversee daily customer service, administrative, and Business Centre operations in Singapore. You will serve as the primary contact for Owners, VIPs, clients, visitors, and internal teams, ensuring a high standard of service and smooth operations.

The role covers front-line support, event coordination, document control, CSQ reporting, and invoicing/billing through Esker and SAP systems.

Qualificações

• 3–4 years of related experience in customer service.
• Strong customer focus with high EQ and excellent listening/communication skills.
• Diploma in Business Administration or related field.

Responsabilidades

• Provide front-line customer service and concierge support to Owners, VIPs, clients, and visitors.
• Coordinate meetings, events, and VIP visits, including room setup, facilities, AV, refreshments, and PPE.
• Manage daily administrative activities: document control, filing, records management, internal distributions.

Conhecimentos

Customer oriented

EQ

Communication skills

Friendly disposition

Formação académica

Diploma in Business Administration

Ferramentas

SAP

Esker

Novade

Descrição da oferta de emprego

The Senior Executive – Customer Service is responsible for overseeing and coordinating daily customer service, administrative, and Business Centre operations to ensure a professional, efficient, and well-organised environment. The role serves as a key point of contact for Owners, VIPs, clients, visitors, internal departments, and external service providers, ensuring a high standard of customer experience and operational support.

Key Responsibilities

• Provide professional front-line customer service and concierge support to Owners, VIPs, clients, and visitors.
• Coordinate meetings, events, and VIP visits, including meeting room setup, facilities, AV equipment, refreshments, and PPE arrangements.
• Manage daily administrative activities, including document control, filing, records management, and internal document distribution.
• Prepare and submit Customer Satisfaction Questionnaire (CSQ) reports and maintain records in the Novade system.
• Process and monitor invoices and billing through the Esker system for meals, transportation, accommodation, and related services.
• Raise Purchase Requisitions (PR) and Material Requests (MR) in SAP and coordinate PPE collection from the main store.
• Monitor and maintain adequate stocks of office supplies, pantry items, stationery, meals, beverages, and PPE.
• Coordinate lunch arrangements and liaise with external vendors and service providers.

Key Requirements

• Min 3-4 years related experience in customer service roles.
• Customer oriented, great EQ, listening & communication skills, friendly disposition.

Education

Diploma in Business Administration or Others