Assistant Manager

National Healthcare Group Corporate Office (HQ); Singapore; On-site; SGD 39,000 - 67,000; Full time

Job summary

NHG Population Health is seeking a Senior Executive / Assistant Manager, Care Transition Services to support planning, operations and management of care transition programmes across NHG Health hospitals, primary care and community care sectors. You will work with hospital operations, clinical liaisons and community partners to drive right-siting, discharge processes and integrated care pathways.

Responsibilities include project planning, monitoring budgets, reporting, and maintaining discharge

Qualifications

• Degree holder required.
• Fresh graduates welcome.
• Experience in community care/ communications/ project management/ business will have advantage.
• Strong interpersonal and communication skills (verbal and written).
• Proficient in MS Office applications.
• Ability to present well.

Responsibilities

• Provide administrative and operational support for assigned services, programmes and workstreams.
• Ensure smooth day-to-day operations of programmes and initiatives.
• Collaborate with clinical departments, hospital operations and community partners to implement care transition initiatives.
• Coordinate discharge planning resources, care pathways and workflows; communicate and implement them effectively.
• Maintain relationships with internal and external partners across care continuum.
• Track, monitor and maintain programme data and performance indicators; prepare reports and dashboards.

Skills

Interpersonal skills

Communication

MS Office

Education

Degree Holder

Job description

ABOUT COMPANY

NHG Population Health, part of NHG Health, is committed to improving the health and wellbeing of 1.5 million residents in Central and North Singapore. Our work goes beyond hospitals, into neighbourhoods, schools and workplaces, by bringing care closer to where people live.

Through our three Missions – Population Health, Community Health and Primary Care — we partner hospitals, polyclinics, general practitioners, and community organisations to provide integrated, person-centred care across all life stages.

JOB PURPOSE

The Senior Executive / Assistant Manager, Care Transition Services (CTS), supports the planning, operations, implementation, and management of care transition programmes across NHG Health hospitals, primary care and the community care sector.

The role supports the CTS satellite offices within hospitals by working closely with specialist departments and hospital operations teams to drive right-siting initiatives, review discharge processes, and improve care transition workflows. This includes partnering with Right-Siting Officers (RSOs) and clinical teams to facilitate the timely and appropriate transition of patients from hospitals to primary care and community care providers.

The incumbent also supports the development of integrated care pathways and operational processes that enable seamless patient flow between care settings. Working closely with Clinical Liaisons, hospital teams, and Population Health units, the role helps strengthen care integration and connects patients to relevant community and primary care resources to support continuity of care.

KEY RESPONSIBILITIES

SERVICE AND PROGRAMME SUPPORT

• Perform administrative and operational duties to support assigned services, programmes, and workstreams.

• Ensure the smooth day-to-day operations of assigned programmes and initiatives.

• Collaborate with clinical departments, hospital operations teams, and community partners to implement and sustain care transition initiatives.

• Coordinate with stakeholders to ensure discharge planning resources, care pathways, and workflows are effectively communicated and implemented.

• Maintain and strengthen relationships with internal and external partners across the continuum of care.

• Track, monitor, and maintain programme data and performance indicators.

• Prepare reports, presentations, dashboards, and data analyses to support operational and strategic decision-making.

• Support the development, updating, and maintenance of discharge planning resources and operational guidelines.

• Draft papers, proposals, reports, and other documentation as required.

Project Management

• Support supervisors and Clinical Liaisons in the planning, implementation, and management of projects related to care integration, clinical pathways, and operational process improvement.

• Coordinate project activities, stakeholder engagements, and implementation plans to ensure timely delivery of project outcomes.

• Monitor project progress, risks, timelines, and budgets, and provide regular updates to management.

• Facilitate communication and change management efforts to support the successful implementation of new initiatives and workflows.

Service and Programme Performance

• Monitor programme performance and support the achievement of operational, service utilisation, and financial targets.

• Support budget planning and ensure programmes operate within approved budgets.

• Ensure compliance with service standards, operational requirements, institutional policies, and relevant regulations.

• Maintain departmental tracking and monitoring systems and ensure data integrity.

• Identify opportunities for process improvement and support the planning and implementation of initiatives to enhance service quality, efficiency, and patient outcomes.

GENERAL RESPONSIBILITIES

• Provide secretariat support for departmental, divisional, and cross-functional meetings.

• Plan, coordinate, and manage projects, events, and institutional initiatives as assigned.

• Support onboarding, orientation, and training of new staff.

• Build and maintain effective working relationships with internal and external stakeholders.

• Undertake any other duties and responsibilities as assigned by the supervisor.

KEY REQUIREMENTS

Qualifications

• Degree Holder

Experience

• Fresh graduates welcome
• Relevant/related working experience in community care/ communications/ project management/ business will have advantage.
• Possess good interpersonal and strong communication (verbal and written) skills.
• Familiar with MS Office applications.
• Able to present well.

Special Attributes and Knowledge

• Self-driven and result-oriented
• Faster learner and open to experience
• People oriented: Ability to work independently
• Good team player: Able to work with cross functional teams
• Ability to work with high-performance partners and hospital staff.
• Ability to exercise lateral thinking and innovation.

Professional License (if any)

Not Applicable