Guest Service Agent - Ticketing, Box Office

605 Marina Bay Sands Pte Ltd; Singapore; On-site; SGD 29,000 - 42,000; Full time

Job summary

Marina Bay Sands is hiring for a ticketing associate to deliver first-class guest service at onsite counters and kiosks. You will handle walk-up sales, perform transactions, cashier duties, and ensure accurate daily reconciliations while supporting casual staff.

English fluency required; additional languages are a plus. The role requires a positive, team-oriented attitude and the ability to work weekends and holidays in Singapore.

Qualifications

• Nitec/Higher Nitec/Diploma in hospitality or related field preferred.
• Minimum one (1) year of relevant experience in retail/ticketing/events environment.
• Fluent in English; fluency in other languages is a plus.
• Proficient in Microsoft Office applications.

Responsibilities

• Provide excellent customer service to guests.
• Attend to walk-up ticket sales and enquiries at onsite ticketing counters and self-service ticketing kiosks.
• Perform ticket sales transactions quickly and accurately using computer-based ticketing system.
• Perform cashiering duties including receiving payment by cash, credit card, room charge, vouchers and other payment modes.
• Perform daily opening, closing and reconciliation of sales made through the self-service ticketing kiosks.
• Redeem tickets for Club Members based on their privileges.
• Provide guidance and training to ticketing casual staff.
• Attempt to resolve incidents or record and escalation to the Supervisor in-charge where necessary.
• Any other duties assigned.

Skills

Customer service

Teamwork

Communication

Fluent in English

Education

Nitec/Higher Nitec/Diploma in hospitality or related field

Tools

Ticketing system

Microsoft Office

Job description

WE TAKE YOU ABOVE BEYOND

Take your passion to the next level and work alongside other masters of their craft to build a fulfilling and rewarding career at Marina Bay Sands.

Job Responsibilities

• Provide excellent customer service to guests
• Attend to walk-up ticket sales and enquires at onsite ticketing counters and self-service ticketing kiosks
• Perform ticket sales transactions quickly and accurately using computer-based ticketing system
• Perform cashiering duties including receiving payment by cash, credit card, room charge, vouchers and other payment modes
• Perform daily opening, closing and reconciliation of sales made through the self-service ticketing kiosks
• Redeem tickets for Club Members based on their privileges
• Provide guidance and training to ticketing casual staff
• Attempt to resolve incidents or record and escalation to the Supervisor in-charge where necessary
• Any other duties assigned

Job Requirements

• Education & Certification Nitec/Higher Nitec/Diploma in hospitality or related field preferred
• Experience Minimum one (1) year of relevant experience in retail/ticketing/events environment
• Other Prerequisites Candidates with customer service experience
• Able to work well in a team
• Fluent in English; fluency in other languages is a plus
• Good written and spoken communication skills
• Pleasant attitude and cheerful demeanor
• Neat and well-groomed
• Proficient in Microsoft Office applications
• Able to use good judgment and discretion and maintain calm demeanor in high volume or stressful situations
• Able to work on rotating shift, including on weekends and public holiday

Marina Bay Sands is committed to building a diverse, equitable and inclusive workforce, providing equal opportunities as we grow our talent base to match our growth ambitions in Singapore.

Our employees are committed to adhere to and abide by all rules, regulations, policies and procedures, including the rules of conduct and business ethics of the Company.

Marina Bay Sands is the leading business, leisure and entertainment destination in Asia.

The vision was to build an integrated development that is timeless, and a landmark that possesses a distinct identity which distinguishes Singapore from other cities.

Located along the Marina Bay waterfront, the integrated resort features more than 2,200 hotel rooms and suites across its three cascading hotel towers, and an extraordinary rooftop Sands SkyPark with an Infinity Pool.

It also boasts the best shopping mall in Asia, the largest nightclub in Singapore, world-class celebrity chef restaurants, a theatre and a Las Vegas-style casino.

Business visitors will also enjoy the extensive Meetings, Incentives, Conventions and Exhibitions (MICE) facilities featuring state-of-the-art technology, highly flexible exhibition halls, and a convention centre that can host over 45,000 delegates.

Completing the line-up of attractions is ArtScience Museum at Marina Bay Sands, which plays host to permanent and marquee exhibitions.