Assistant Manager / Senior Executive, Quality Measures & Standards

Agency for Integrated Care; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

Agency for Integrated Care invites a capable professional to join our quality and safety team in Singapore to elevate standards across the community care sector. You will work with MOH, community providers and internal stakeholders to shape policy reviews, quality assurance, and capability-building initiatives.

The role emphasizes governance, incident reviews, training development, and cross-functional projects to ensure regulatory readiness and improved patient outcomes in community care

Qualifications

• A recognised degree in healthcare or related field.
• At least 2 years in healthcare quality, regulation, governance or standards implementation.
• Clinical experience in RHS or community care setting is preferred.
• Familiarity with HCSA regulations advantageous.

Responsibilities

• Develop, review, and refine national care standards and clinical guidelines.
• Align providers’ practices with national standards and regulatory requirements.
• Provide secretariat support for Quality Committees and workgroups, including scheduling and minute-taking.
• Support the implementation of quality assurance programmes and capability-building initiatives for the community care sector.
• Engage with MOH, providers, and internal AIC teams to implement quality initiatives.

Skills

Stakeholder management

Policy writing

Project coordination

Education

Recognised degree in healthcare

Job description

This role will support the uplift of quality and safety across the community caresector. You will work closely with community care providers, Ministry of Health (MOH) and other AIC internal stakeholders to support standards development, policy reviews, quality assurance, and sector capability building—contributing to safer, higher-quality care for residents and clients in the community.

• Support the development, review, and refinement of national care standards, clinical guidelines, and quality protocols relevant to the community care sector.
• Assist in aligning providers’ practices with national standards and regulatory requirements, including those under the Singapore Healthcare Services Act (HCSA), and provide support to providers in the implementation of standards.
• Provide secretariat and coordination support for Quality Committees and sector workgroups, including scheduling, minute-taking, and follow-up of action items.
• Provide support in the implementation of division’s projects including the quality assurance programme and other capability building initiatives for the community care sector.

• Contribute to capability building efforts by supporting the development and implementation of training, resources and tools to enable providers to meet quality and regulatory expectations.

• Participate in or support cross-functional projects aimed at enhancing care quality, safety, and regulatory readiness in the sector.
• Engage with stakeholders including community care providers, MOH, and internal AIC teams to support the implementation of quality initiatives.
• Support capability building of key personnel & governance committee members to drive internal quality & safety. Focus areas include quality and safety practices, incident review, peer learning reviews and development of related frameworks.

Job Requirements

• A recognised degree, preferably in healthcare (medical, nursing, allied health), life sciences, public health, or a related field.

• At least 2 years of working experience in the healthcare sector, particularly in areas such as quality assurance, healthcare regulation, clinical governance and standards implementation.

• Clinical experience in Regional Healthcare Systems (RHS) or community care setting is preferred.
• Experience in the community care sector (e.g. nursing homes, home care, centre-based services) and familiarity with HCSA regulations is advantageous.

• Strong organisational and stakeholder management skills, with the ability to manage multiple workstreams and timelines.
• Proactive, detail-oriented, and capable of working independently and collaboratively.
• Strong written and verbal communication skills, with experience in policy writing, report writing, and meeting minutes documentation.
• Passionate about improving quality in the community care sector and comfortable engaging community care providers and supporting capability-building efforts.
• Adaptable and able to work effectively in ambiguous and dynamic environments.