Assistant Manager, Operations (MFA)

Manulife Insurance Malaysia; Singapore; Hybrid; SGD 70,000 - 120,000; Full time

Benefits offered by this job

Flexible work environment

Job summary

Manulife is seeking a self‑motivated operations professional to ensure day‑to‑day activities run smoothly across the team. The role includes managing new business, adviser support and post‑sales servicing with a focus on timely, accurate resolution.

Responsibilities cover transaction processing, SOP maintenance, facilities coordination and cross‑functional collaboration to sustain audit readiness and business continuity. Hybrid work setup offered.

Qualifications

• At least 5 years of relevant working experience.
• Prior supervisory or managerial experience is preferred.
• Strong analytical, communication and interpersonal skills.
• Bachelor's degree or higher qualifications preferred.

Responsibilities

• Manage new business, operational queries, adviser support and post-sales servicing matters to ensure timely and accurate resolution.
• Oversee transaction processing, submissions, fund switches, reconciliations and follow‑up on outstanding items.
• Maintain SOPs, workflow documentation, trackers and operational records to support audit readiness and business continuity.
• Coordinate office management and administrative activities, including facilities, site coordination, events support and business continuity arrangements.
• Coordinate with internal stakeholders, offshore/vendor teams, providers and advisers to resolve operational matters and monitor service delivery.
• Support regulatory, compliance and audit activities, including evidence collation, process checks, follow‑up actions and implementation of agreed controls.
• Support process reviews, digitalisation initiatives and continuous improvement activities to streamline existing processes and strengthen controls.
• Undertake any other duties or projects assigned by supervisor.

Skills

Experience

Supervisory

Analytical

Communication

Interpersonal

Education

Bachelor's degree

Job description

The Opportunity

We are seeking a self‑motivated and experienced individuals to join our team to ensure our day‑to‑day operations running smoothly and efficiently

Position Responsibilities

• Manage new business, operational queries, adviser support and post‑sales servicing matters to ensure timely and accurate resolution.
• Oversee transaction processing, submissions, fund switches, reconciliations and follow‑up on outstanding items.
• Maintain SOPs, workflow documentation, trackers and operational records to support audit readiness and business continuity.
• Coordinate office management and administrative activities, including facilities, site coordination, events support and business continuity arrangements.
• Coordinate with internal stakeholders, offshore/vendor teams, providers and advisers to resolve operational matters and monitor service delivery.
• Support regulatory, compliance and audit activities, including evidence collation, process checks, follow‑up actions and implementation of agreed controls.
• Support process reviews, digitalisation initiatives and continuous improvement activities to streamline existing processes and strengthen controls.
• Undertake any other duties or projects assigned by supervisor.

Required Qualifications

• At least 5 years of relevant working experience.
• Prior supervisory or managerial experience is preferred.
• Strong analytical, communication and interpersonal skills.
• Bachelor's degree or higher qualifications preferred.

When you join our team

We’ll empower you to learn and grow the career you want. We’ll recognize and support you in a flexible environment where well‑being and inclusion are more than just words. As part of our global team, we’ll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better.

To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy‑related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law. It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [e-mail].

Working Arrangement

Hybrid

We're Manulife. And we’re on a mission to make decisions easier and lives better. Better is what drives us. It’s what inspires us to find new ways to support customers and colleagues in living longer and healthier lives. It’s the reason we’re dedicated to investing in digital innovation and accelerating a sustainable and economically inclusive future. Joining us means you’ll be empowered to learn and grow your career. We’ll recognize and support you in a flexible environment where well‑being and inclusion are more than just words. And as part of our global team, you’ll help shape the future you want to see – and discover that better can take you anywhere you want to go. We’re proud of our accomplishments and recognitions.

Recent awards include

• 2024 Gallup Exceptional Workplace Award Winner
• Manulife Named one of Forbes World’s Best Employers 2023
• Best Companies to Work for in Asia 2023
• We’ve been recognized as one of Canada’s Top 100 Employers (2024)
• Manulife included in Bloomberg’s 2023 Gender-Equality Index

To receive our latest job opportunities directly to your inbox, create an account or sign in and navigate to the ‘Job Alerts’ section located in the top right corner of the page. From there, you can sign up to receive job alerts. Our ambition is to be the most digital, customer‑centric global company in our industry. Learn more at https://www.manulife.com/.