Assistant Manager, Operations (MFA)

Manulife (Singapore) Pte Ltd; Singapore; Hybrid; SGD 60,000 - 90,000; Full time

Job summary

Manulife Singapore is seeking a self-motivated and experienced professional to ensure day-to-day operations run smoothly and efficiently.

You will manage new business, adviser support, and post-sales servicing while overseeing processing, SOPs, and collaboration with internal and offshore teams to sustain service levels and audit readiness.

Qualifications

• At least 5 years of relevant working experience.
• Prior supervisory or managerial experience is preferred.
• Strong analytical, communication and interpersonal skills.
• Bachelor's degree or higher qualifications preferred.

Responsibilities

• Manage new business, operational queries, adviser support and post-sales servicing matters to ensure timely and accurate resolution.
• Oversee transaction processing, submissions, fund switches, reconciliations and follow-up on outstanding items.
• Maintain SOPs, workflow documentation, trackers and operational records to support audit readiness and business continuity.
• Coordinate office management and administrative activities, including facilities, site coordination, events support and business continuity arrangements.
• Coordinate with internal stakeholders, offshore/vendor teams, providers and advisers to resolve operational matters and monitor service delivery.
• Support regulatory, compliance and audit activities, including evidence collation, process checks, follow-up actions and implementation of agreed controls.
• Support process reviews, digitalisation initiatives and continuous improvement activities to streamline existing processes and strengthen controls.
• Undertake any other duties or projects assigned by supervisor.

Skills

Analytical

Communication

Interpersonal

Leadership

Education

Bachelor's degree or higher

Job description

The Opportunity

We are seeking a self-motivated and experienced individuals to join our team to ensure our day-to-day operations running smoothly and efficiently

Position Responsibilities:

• Manage new business, operational queries, adviser support and post-sales servicing matters to ensure timely and accurate resolution.

• Oversee transaction processing, submissions, fund switches, reconciliations and follow-up on outstanding items.

• Maintain SOPs, workflow documentation, trackers and operational records to support audit readiness and business continuity.

• Coordinate office management and administrative activities, including facilities, site coordination, events support and business continuity arrangements.

• Coordinate with internal stakeholders, offshore/vendor teams, providers and advisers to resolve operational matters and monitor service delivery.

• Support regulatory, compliance and audit activities, including evidence collation, process checks, follow-up actions and implementation of agreed controls.

• Support process reviews, digitalisation initiatives and continuous improvement activities to streamline existing processes and strengthen controls.

• Undertake any other duties or projects assigned by supervisor.

Required Qualifications:

• At least 5 years of relevant working experience.

• Prior supervisory or managerial experience is preferred.

• Strong analytical, communication and interpersonal skills

• Bachelor's degree or higher qualifications preferred.

When you join our team:

• We’ll empower you to learn and grow the career you want.

• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

• As part of our global team, we’ll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [e-mail].

Working Arrangement

Hybrid