Executive, Policy Services

Manulife; Singapore; Hybrid; SGD 70,000 - 100,000; Full time

Job summary

Manulife Singapore is seeking a dynamic individual to join the Policy Services team. The role supports the Benefits & Payments team to handle policy servicing matters and ensure smooth policy payouts.

Responsibilities include analyzing processes, coordinating between business and IT, reviewing requirements, and performing UAT for system enhancements, while ensuring adherence to SOPs and timely updates.

Qualifications

• Diploma/Degree from any recognized institution/university.
• Related insurance qualifications would be an advantage.

Responsibilities

• Proactively analyze processes to identify opportunities to enhance effectiveness and efficiency in life insurance operations processes.
• Be the liaison point between the business and the technical analyst in making sure requirements are clearly understood and translated to functional requirements by leveraging on the resources and skill-set within and across work-streams.
• Liaise and work closely with Information System Department in seeking solutions to problems identified.
• Review business requirements for system enhancements.
• Perform user acceptance testing on system enhancements or production fixes and ensure proper follow through of issues till closure.
• Process service requests from customers in order to build a strong foundation on the business processes.
• Ensure relevant standard operating procedure manual are updated on a timely basis whenever there are amendments or updates.
• Supports audit requests, appeals and service recovery.
• Manage team’s email inbox.
• Any other duties delegated from time to time.

Skills

Customer centric

Strong communication

Attention to detail

Team player

Proactive attitude

Education

Diploma/Degree

Insurance qualifications

Tools

Microsoft Office

Job description

We are seeking a dynamic and motivated individual to join our Policy Services team. This role will be responsible to support the Benefits & Payments team to handle policy servicing related matters and to ensure a smooth and timely policy payouts.

Position Responsibilities

• Proactively analyze processes to identify opportunities to enhance effectiveness and efficiency in life insurance operations processes
• Be the liaison point between the business and the technical analyst in making sure requirements are clearly understood and translated to functional requirements by leveraging on the resources and skill-set within and across work-streams
• Liaise and work closely with Information System Department in seeking solutions to problems identified
• Review business requirements for system enhancements
• Perform user acceptance testing on system enhancements or production fixes and ensure proper follow through of issues till closure
• Process service requests from customers in order to build a strong foundation on the business processes
• Ensure relevant standard operating procedure manual are updated on a timely basis whenever there are amendments or updates
• Supports audit requests, appeals and service recovery
• Manage team’s email inbox
• Any other duties delegated from time to time

Required Qualifications

• Diploma/Degree from any recognized institution/university
• Related insurance qualifications would be an advantage
• Minimum 5 years of working experience with 3 years of relevant experience in life insurance operations
• Proficient in Microsoft Office applications
• Flexible and able to adapt in a fast-paced and changing environment
• Ability to be customer centric
• Strong written and verbal communication skills
• Meticulous with an eye for details and a proactive attitude
• Team player

When You Join Our Team

• We’ll empower you to learn and grow the career you want.
• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
• As part of our global team, we’ll support you in shaping the future you want to see.

About Manulife And John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [e-mail].

Working Arrangement

Hybrid