Manager, Investment Operations (6 months contract)

Manulife Insurance Malaysia; Singapore; Hybrid; SGD 120,000 - 180,000; Full time

Benefits offered by this job

Hybrid work arrangement

Job summary

Manulife is seeking an experienced Investment Operations professional in Singapore to provide end-to-end operational support across investment activities. You will partner with portfolio managers and teams to ensure efficient trade processing, risk control, and onboarding initiatives.

Key responsibilities include trade lifecycle oversight, cash management, and coordinating with custodians and internal stakeholders.

Qualifications

• Bachelor's degree in Finance, Accounting, Economics, Business or related field.
• Experience with Aladdin platform is strongly preferred.
• Extensive experience in Investment Operations, Middle Office, Custody Operations, or Asset Management Operations.
• Strong knowledge of investment products, fund structures, and institutional segregated mandates.
• Understanding of trade lifecycle, settlement, cash management, and reconciliations.
• Experience managing operational risk, controls, and audit engagements.

Responsibilities

• Provide subject matter expertise and end-to-end operational support across all Singapore Investment Operations activities.
• Support portfolio managers with day-to-day investment operational requirements and issue resolution.
• Act as the escalation point for operational issues impacting portfolios, investment teams, and clients.
• Ensure timely and accurate execution of investment operational processes across multiple asset classes and investment products.
• Liaise with custodians, brokers, counterparties, and internal teams to ensure efficient trade processing.
• Maintain oversight of cash management activities and reporting to support portfolio liquidity requirements.
• Assist with new fund launches and onboarding institutional clients and segregated mandates.

Skills

Investment operations

Middle Office

Operational risk

Stakeholder management

Education

Bachelor's degree in Finance/Accounting/Economics/Business

Tools

Aladdin

Job description

We are seeking an experienced Investment Operations professional to provide subject matter expertise and end-to-end operational support across all Singapore Investment Operations activities. This role serves as a key partner to portfolio managers and investment teams, ensuring the efficient execution, oversight, and control of investment operational processes across multiple asset classes and investment products. The successful candidate will play a critical role in managing operational risk, supporting fund launches and client onboarding initiatives, and driving continuous process improvements across the operating model. This is an excellent opportunity to work closely with investment, risk, compliance, finance, and service provider teams while contributing to a highly controlled and evolving asset management environment.

Responsibilities:

• Provide subject matter expertise and end-to-end operational support across all Singapore Investment Operations activities.
• Support portfolio managers with day-to-day investment operational requirements and issue resolution.
• Act as the escalation point for operational issues impacting portfolios, investment teams, and clients.
• Ensure timely and accurate execution of investment operational processes across multiple asset classes and investment products.
• Act as escalation point for teams in Hong Kong and Manila who oversee trade lifecycle management, including trade instruction, matching, confirmation, settlement, and exception management.
• Liaise with custodians, brokers, counterparties, and internal teams to ensure efficient trade processing.
• Maintain oversight of cash management activities and reporting to support portfolio liquidity requirements.
• Act as second level reviewer of cash, position, and transaction reconciliation breaks helping to solve complex reconciliation issues and operational discrepancies.
• Support new fund launches and coordinate onboarding of institutional clients and segregated mandates.
• Prepare and review internal and external operational reporting.
• Respond to operational queries from internal stakeholders, custodians, General Account teams, auditors, and external partners.
• Build and maintain strong working relationships across investment, risk, compliance, finance, and service provider teams.
• Maintain a strong operational risk and control framework.
• Identify operational risks, control gaps, and process vulnerabilities and implement appropriate mitigations.
• Support internal audits, regulatory reviews, and control testing activities.
• Drive process improvements, automation opportunities, and operating model enhancements and support implementation of new systems, platforms, products, and regulatory requirements.

Required Qualifications

• Bachelor's degree in Finance, Accounting, Economics, Business, or a related discipline.
• Experience working daily using Aladdin platform – strongly preferred.
• Extensive experience in Investment Operations, Middle Office, Custody Operations, or Asset Management Operations.
• Strong knowledge of investment products, fund structures, and institutional segregated mandates.
• Strong understanding of trade lifecycle management, settlement processes, cash management, and reconciliations.
• Experience operating within a controlled asset management environment.
• Experience managing operational risk, controls, and audit engagements.
• Demonstrated ability to support portfolio managers and senior investment stakeholders.
• Knowledge of Singapore-domiciled funds and institutional investment structures.
• Experience with fund launches, client onboarding, and operational implementation projects.

When you join our team:

We’ll empower you to learn and grow the career you want. We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words. As part of our global team, we’ll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law. It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [e-mail].

Working Arrangement Hybrid

We're Manulife. And we’re on a mission to make decisions easier and lives better. Better is what drives us. It’s what inspires us to find new ways to support customers and colleagues in living longer and healthier lives. It’s the reason we’re dedicated to investing in digital innovation and accelerating a sustainable and economically inclusive future.

Joining us means you’ll be empowered to learn and grow your career. We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words. And as part of our global team, you’ll help shape the future you want to see – and discover that better can take you anywhere you want to go.

We’re proud of our accomplishments and recognitions.

Recent awards include:

• 2024 Gallup Exceptional Workplace Award Winner
• Manulife Named one of Forbes World’s Best Employers 2023 Best Companies to Work for in Asia 2023
• We’ve been recognized as one of Canada’s Top 100 Employers (2024)
• Manulife included in Bloomberg’s 2023 Gender-Equality Index