Assistant Manager, Manor Culturist (Butler)

Capella Hotels and Resorts; Singapore; On-site; SGD 55,000 - 90,000; Full time

Job summary

Capella Singapore is seeking an Assistant Manager, Manor Culturist to lead a team delivering personalized guest experiences in luxury accommodations. You will coordinate arrivals and departures, arrange reservations and activities, and ensure exceptional service throughout the guest stay.

Ideal candidates bring at least 5 years of supervisory Butler experience in luxury hotels, strong communication skills and a passion for curated guest interactions.

Qualifications

• Minimum 5 years in a supervisory Butler role at luxury hotels/resorts.
• Experience managing a team in luxury hotels/resorts.
• Exceptional customer service with a focus on personalized attention.
• Strong communication and interpersonal skills; ability to multitask.
• Knowledge of local attractions, dining options and activities preferred.

Responsibilities

• Coordinate guest arrivals and departures, including luggage and check-in/check-out.
• Provide personalized assistance and recommendations for dining, transportation and activities.
• Anticipate guest needs and ensure comfort and satisfaction.
• Maintain communication with guests throughout their stay to address requests.
• Collaborate with housekeeping and maintenance to keep manors clean, stocked with amenities.
• Handle special requests including in-manor dining, chef services and events.
• Ensure compliance with hotel policies and safety protocols.
• Provide feedback to management to improve guest experiences.
• Assist with Capella Culturist duties when Manors are not sold.
• Assist guests with valet service when required.

Skills

Leadership

Customer service

Communication

Multitasking

Local knowledge

Job description

The Assistant Manager, Manor Culturist manages a team of Manor Culturist whom provide personalized service and assistance to guests provided with Manor Culturists at Capella Singapore. From coordinating arrivals and departures to arranging special requests and ensuring guest satisfaction, managing the team of Manor Culturist plays a crucial role in creating a perfect curated stay for the guests.

The Role

Manor Operations

• Coordinate guest arrivals and departures, including luggage, and facilitating check-in/check-out processes
• Provide personalized assistance and recommendations to guests throughout their stay, including dining reservations, transportation arrangements and activities booking
• Anticipate and fulfill guest needs and preferences, ensuring their comfort and satisfaction at all times
• Maintain communication with guests before, during and after their stay to address any requests or concerns
• Collaborate with housekeeping and maintenance teams to ensure manors are clean, well-maintained and stocked with amenities
• Handle special requests and arrangements for guest, including in-manor dining, chef services and special occasions etc
• Ensure compliance with hotel policies and procedures, including safety and security protocols
• Provide feedback and insights to management to enhance guest experiences and improve service standards
• Assist with Capella Culturist related duties when Manors are not sold
• Assist guest with Valet service when required

Manage Team

• Review talent capability and develop high potential employees for the department
• Identify training needs of the division and implement a training plan in conjunction with the department heads to close gaps
• Support hotel's overall staff development and retention efforts

Talent Profile

• 5 years in butler services supervisory role at luxury hotels/resorts
• Prior experience in managing a team in luxury hotels/resorts
• Exceptional customer service skills with a focus on personalized attention
• Strong communication and interpersonal skillsAbility to multitask and prioritize tasks in a fast-paced environment
• Knowledge of local attractions, dining options and activities preferred