Assistant Manager/Manager/Senior Manager (Baby Bonus – Ops Policy and Planning)

Ministry Of Social And Family Development; Singapore; On-site; SGD 60,000 - 120,000; Full time

Job summary

Ministry Of Social And Family Development seeks professionals to join the Family Life Group in Singapore, working at the intersection of policy, operations and service delivery to administer national schemes like Baby Bonus. You will contribute to policy design and practical governance, ensuring policy intents translate into effective operations for citizens and officers.

You will collaborate with stakeholders across public and private sectors, support service redesigns and digital

Qualifications

• Experience analysing policies and translating policy intent into operational guidelines.
• Ability to review and develop SOPs that govern scheme administration.
• Strong stakeholder engagement across public and private sectors.
• Analytical mindset with attention to detail and process improvement.
• Self-driven and able to learn new skills and areas of work.

Responsibilities

• Develop and review operations policy guidelines and SOPs for the Baby Bonus Scheme.
• Support service delivery projects and digital transformation initiatives to modernise scheme administration.
• Conduct cross-functional analyses to surface insights and support policy improvements across agencies.

Skills

Policy analysis

Operations governance

Cross-functional collaboration

Stakeholder engagement

Data-driven decision making

Job description

What the role is:

At Family Life Group (FLG), our mission is to build strong and resilient families and support them through all stages of life through our policies, programmes and publicity efforts, to realise our vision of making Singapore a great place for families.

What you will be working on:

The Services Division (SVC) oversees a range of Government services and schemes designed to enable and encourage family formation and support families through different life stages. The Baby Bonus Branch administers the Baby Bonus Scheme, which is a key initiative to support marriage and parenthood in Singapore. The Operations Policy and Planning Unit is responsible for ensuring the proper administration of the Baby Bonus Scheme. Its core work involves looking into how scheme initiatives are designed and implemented and conducting service journey reviews. We are looking for individuals who are keen to contribute to MSF's mission of fostering strong and happy families to join our team. Our work is meaningful, visible, and directly felt by the families we serve. This will be an excellent opportunity to hone your skills in (a) scheme administration involving operations and ops policies; and (b) planning and executing service delivery projects. You will see your work reflected in the processes and guidelines that govern a national scheme, and in the service improvements that make a tangible difference to families across Singapore,

What we are looking for:

• You will work at the intersection of policy, operations, and service delivery, working closely with stakeholders across the public and private sectors.
• You will be involved in:
  • Operations policy and governance — reviewing and developing ops policy guidelines and SOPs that govern how the scheme is administered, and contributing to scheme enhancements, ensuring that policy intent is faithfully translated and effectively operationalised
  • Service delivery and digital transformation — providing input on service redesigns and supporting projects that modernise scheme administration, with a focus on improving the experience for both citizens and administrators
  • Cross-functional analysis — drawing on stakeholder input and data to identify gaps, surface insights and make the case for process and policy improvements across teams and agencies
• Competencies Required:
  • Good written and communication skills
  • Good inter-personal skills working with teams and partners across public and private sectors
  • Strong analytical skills, resourceful and meticulous
  • Self-driven, independent and open to learning and trying new skills and areas of work
  • Prior experience in operations policy, service delivery-related work or change management is an advantage but not a prerequisite.

About Ministry Of Social And Family Development

Join Us at MSF for a Meaningful, People-Centric Career! At MSF, our mission is to nurture and build resilient individuals, strong families, and a caring society. We offer meaningful and impactful people-centric careers in the design and delivery of policies, services and programmes. We are an all-inclusive and family friendly workplace where career growth is prioritised through a comprehensive suite of development opportunities to help our officers succeed today as well as be future-ready. We do this through various formal and informal learning and development programmes for officers to build different competencies and gain diverse work experiences within MSF, the Public as well as the Social Service Sectors.