Operations & Policy Specialist — Family Services

Ministry Of Social And Family Development; Singapore; In loco; SGD 60.000 - 120.000; Tempo pieno

Descrizione del lavoro

Ministry Of Social And Family Development seeks professionals to join the Family Life Group in Singapore, working at the intersection of policy, operations and service delivery to administer national schemes like Baby Bonus. You will contribute to policy design and practical governance, ensuring policy intents translate into effective operations for citizens and officers.

You will collaborate with stakeholders across public and private sectors, support service redesigns and digital

Competenze

• Experience analysing policies and translating policy intent into operational guidelines.
• Ability to review and develop SOPs that govern scheme administration.
• Strong stakeholder engagement across public and private sectors.
• Analytical mindset with attention to detail and process improvement.
• Self-driven and able to learn new skills and areas of work.

Mansioni

• Develop and review operations policy guidelines and SOPs for the Baby Bonus Scheme.
• Support service delivery projects and digital transformation initiatives to modernise scheme administration.
• Conduct cross-functional analyses to surface insights and support policy improvements across agencies.

Conoscenze

Policy analysis

Operations governance

Cross-functional collaboration

Stakeholder engagement

Data-driven decision making

Descrizione del lavoro

Ministry Of Social And Family Development seeks professionals to join the Family Life Group in Singapore, working at the intersection of policy, operations and service delivery to administer national schemes like Baby Bonus. You will contribute to policy design and practical governance, ensuring policy intents translate into effective operations for citizens and officers.

You will collaborate with stakeholders across public and private sectors, support service redesigns and digital