Assistant Manager/Manager, Airport Systems, Airport Operations Technology &...

Changi Airport Group (Singapore) Pte. Ltd.; Singapore; On-site; SGD 90,000 - 130,000; Full time

Job summary

Changi Airport Group (Singapore) Pte. Ltd. is seeking a proactive IT leader to spearhead IT initiatives and ensure operations excellence for airport systems.

You will plan requirements, assess technical options, and manage projects from design to deployment, while aligning with stakeholders across the airport community. You will drive IT service management, lead change efforts, and oversee 24/7 operations with a focus on reliability, security, and continuous improvement.

Qualifications

• Bachelor’s degree in related field.
• Minimum 5 years of professional work experience in related technical domains.
• Competence in cloud services, networking and servers; ITSM/PM certifications preferred.

Responsibilities

• Strategise and develop system roadmap and implementation plans.
• Collaborate with stakeholders to develop business cases with ROI and customer service benefits.
• Lead vendors and internal teams to propose technical solutions and KPIs.
• Perform project and change management to meet requirements.
• Lead and manage 24/7 IT operations, maintenance, and renewal of IT systems.
• Manage IT operations of on‑premise and cloud infrastructure for efficiency.
• Continuously review and improve business and IT processes.

Skills

Project management

Analytical skills

Stakeholder management

Team leadership

Interpersonal communication

Education

Bachelor’s degree in Computer Science / IT / Systems Engineering

Tools

ITSM Certification

PMP

Prince2

Job description

We are looking for a proactive and service-oriented individual to spearhead IT initiatives and deliver IT operations excellence for our airport. The candidate will be responsible for planning, requirements analysis, technical assessment, project management, solution deployment, operation management of Airport IT solutions.

The candidate shall be both a team player and leader who possess strong interpersonal skills. He / she will be expected to collaborate effectively with stakeholders within the airport community and manage our vendor relationship by driving common vision and values to achieve the outcomes with our various outsource industry partners.

The candidate will be expected to perform the following roles & responsibilities:

• Strategise and develop system roadmap and implementation plans.
• Work closely with various airport stakeholders, both internal and external, to develop business cases for projects considering aspects such as return on investments and customer service benefits.
• Work with internal technical teams and lead vendors to propose overall technical solutions and key performance indicators to measure success
• Perform proper project and change management to ensure delivered solutions meet technical, functional, performance and business requirements.
• Lead and manage 24/7 operations, maintenance, compliance and renewal of our Airport IT systems to support airport operations. Candidates who are cognizant with industry best practices are preferred.
• Manage IT operations and performance of IT systems (both on-premise and hosted on the cloud) to ensure operational effectiveness and efficiency.
• Perform, review and enhance business and IT processes as part of the continuous improvement effort.

Requirements

• Bachelor’s degree in a related field such as Computer Science, IT, Systems Engineering or related discipline.
• Minimum 5 years of professional work experience in the related technical domains and industry.
• The candidate shall be competent in cloud services, networking and servers.
• Certifications in IT Service Management (ITSM) and IT Project Management (e.g. CITPM PMP, Prince2) is preferred.
• Possesses strong analytical skills to define risk, identify potential threats, and develop action/mitigation plans.
• Possesses organisational and project management, interpersonal and communication skills (verbal and written), and ability to manage/work with contractors for project implementation and system maintenance and support works, which include inculcating awareness of current and emerging cybersecurity threats.
• Strong team spirit and sense of responsibility, good at discovering and solving problems.