Assistant Manager - Le Pristine Singapore

Hyatt Hotels Corporation; Singapore; Hybrid; SGD 45,000 - 67,000; Full time

Job summary

Grand Hyatt Singapore is seeking an enthusiastic Entry Level Manager to oversee daily front-of-house operations, greet guests, manage reservations, and coordinate with kitchen and bar teams to ensure seamless service.

The role emphasizes supervising front-of-house staff, mentoring teammates, maintaining cleanliness, and upholding health and safety standards, with flexibility to work evenings, weekends, and holidays.

Qualifications

• Proven experience as an assistant manager in a similar leadership role in hospitality.
• Exceptional customer service and interpersonal skills.
• Strong leadership and team management abilities.
• Ability to remain calm and composed under pressure.
• Proficient in reservation management systems and POS software.
• Impeccable grooming and professional appearance.
• Flexibility to work evenings, weekends and holidays as needed.
• High school diploma or equivalent; hospitality management or related field is a plus.

Responsibilities

• Oversee the daily operations of the front-of-house, ensuring a smooth and efficient service.
• Greet guests warmly and escort them to their tables.
• Manage reservations and optimize seating arrangements to maximize guest satisfaction and restaurant capacity.
• Coordinate with the kitchen and bar staff to ensure timely and accurate service.
• Supervise and support front-of-house staff, including hosts/hostesses, waitstaff, and bartenders.
• Train and mentor front-of-house staff, fostering a positive and professional work environment.
• Address and resolve any guest complaints or concerns promptly and professionally.
• Maintain high standards of cleanliness and organization in the dining area.
• Monitor inventory levels of front-of-house supplies and coordinate with management for replenishment.
• Ensure compliance with health and safety regulations.
• Assist with special events and private dining arrangements as needed.
• Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.
• Maintains positive guest and colleague interactions with good working relationships.
• Establishes a rapport with guests maintaining good customer relationships.
• Personally and frequently verifies that guests are receiving the best possible service.

Skills

Hospitality

Customer service

Leadership

Teamwork

Communication

Education

High school diploma

Tools

POS software

Reservation systems

Job description

Close Inclusive Collection Job Postings Notification

"Our leaders have always encouraged us to try new approaches and learn by experimentation. The biggest learning through this was that persistence and calculated risks, pay off."

Grand Hyatt Grand Hyatt Singapore SG - Singapore - Singapore

Bars/Restaurants/Outlets

Entry Level Manager

Full-time

Worldwide

Summary

Responsibilities:

• Oversee the daily operations of the front-of-house, ensuring a smooth and efficient service
• Greet guests warmly and escort them to their tables
• Manage reservations and optimize seating arrangements to maximize guest satisfaction and restaurant capacity
• Coordinate with the kitchen and bar staff to ensure timely and accurate service
• Supervise and support front-of-house staff, including hosts/hostesses, waitstaff, and bartenders
• Train and mentor front-of-house staff, fostering a positive and professional work environment
• Address and resolve any guest complaints or concerns promptly and professionally
• Maintain high standards of cleanliness and organization in the dining area
• Monitor inventory levels of front-of-house supplies and coordinate with management for replenishment
• Ensure compliance with health and safety regulations
• Assist with special events and private dining arrangements as needed
• Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily
• Maintains positive guest and colleague interactions with good working relationships
• Establishes a rapport with guests maintaining good customer relationships
• Personally and frequently verifies that guests are receiving the best possible service

Profile:

• You are hospitable, friendly and have a natural courtesy
• You have a neat and tidy appearance and you are punctial
• Eager to learn, flexible and a team player
• You can work independently and act as a collegiate in a team
• Enthusiastic, passionate and ambitious

An eye for detail and a “hands-on” mentality

Requirements:

• Proven experience as an assistant manager in a similar leadership role in the hospitality industry
• Exceptional customer service and interpersonal skills
• Strong leadership and team management abilities
  Excellent organizational and multitasking skills
• Ability to remain calm and composed under pressure
• Proficient in reservation management systems and point-of-sale (POS) software
• Impeccable grooming and professional appearance
• Flexibility to work evenings, weekends, and holidays as needed
• High school diploma or equivalent; hospitality management or related field is a plus

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