Assistant Manager - Le Pristine Singapore

Grand Hyatt; Singapore; On-site; SGD 47,000 - 74,000; Full time

Job summary

Grand Hyatt Singapore is seeking an Assistant Front of House Manager to oversee daily restaurant operations, greet guests, manage reservations and seating, and coordinate with kitchen and bar teams to ensure timely service.

The role leads hosts, waitstaff and bartenders, trains staff, resolves guest concerns, maintains high cleanliness and safety standards, and supports events and private dining with a hands-on, guest-centric approach.

Qualifications

• Proven leadership in hospitality front-of-house roles.
• Exceptional customer service and interpersonal skills.
• Strong organization and multitasking abilities.

Responsibilities

• Oversee daily front-of-house operations to ensure smooth service.
• Greet guests, escort to tables, manage reservations and seating.
• Coordinate with kitchen and bar for timely, accurate service.
• Supervise and train hosts/hostesses, waitstaff, and bartenders.
• Address guest concerns promptly and maintain high cleanliness standards.
• Monitor supplies, assure health and safety regulations compliance.
• Assist with events and private dining as needed.

Skills

Customer service

Leadership

Interpersonal skills

Multitasking

Team management

Attention to detail

Grooming/appearance

Flexibility

Communication

Education

High school diploma or equivalent

Hospitality management or related field (plus)

Tools

Reservation systems

POS software

Job description

Organization - Grand Hyatt Singapore

Responsibilities:

• Oversee the daily operations of the front-of-house, ensuring a smooth and efficient service
• Greet guests warmly and escort them to their tables
• Manage reservations and optimize seating arrangements to maximize guest satisfaction and restaurant capacity
• Coordinate with the kitchen and bar staff to ensure timely and accurate service
• Supervise and support front-of-house staff, including hosts/hostesses, waitstaff, and bartenders
• Train and mentor front-of-house staff, fostering a positive and professional work environment
• Address and resolve any guest complaints or concerns promptly and professionally
• Maintain high standards of cleanliness and organization in the dining area
• Monitor inventory levels of front-of-house supplies and coordinate with management for replenishment
• Ensure compliance with health and safety regulations
• Assist with special events and private dining arrangements as needed
• Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily
• Maintains positive guest and colleague interactions with good working relationships
• Establishes a rapport with guests maintaining good customer relationships
• Personally and frequently verifies that guests are receiving the best possible service

Profile:

• You are hospitable, friendly and have a natural courtesy
• You have a neat and tidy appearance and you are punctual
• Eager to learn, flexible and a team player
• You can work independently and act as a collegiate in a team
• Enthusiastic, passionate and ambitious
• An eye for detail and a “hands-on” mentality

Requirements:

• Proven experience as an assistant manager in a similar leadership role in the hospitality industry
• Exceptional customer service and interpersonal skills
• Strong leadership and team management abilities Excellent organizational and multitasking skills
• Ability to remain calm and composed under pressure
• Proficient in reservation management systems and point-of-sale (POS) software
• Impeccable grooming and professional appearance
• Flexibility to work evenings, weekends, and holidays as needed
• High school diploma or equivalent; hospitality management or related field is a plus