Assistant Manager - Le Pristine Singapore

Grand Hyatt Singapore; Singapore; On-site; SGD 40,000 - 70,000; Full time

Job summary

Grand Hyatt Singapore is seeking an experienced Assistant Front Office Manager to lead daily front-of-house operations, ensuring guest satisfaction and a seamless service in a luxury setting.

You will greet guests, manage reservations, coordinate with kitchen and bar, supervise hosts, waitstaff and bartenders, mentor staff, handle complaints, and maintain high standards of cleanliness and safety in the dining area.

Qualifications

• Proven experience as an assistant manager in a similar leadership role in hospitality.
• Exceptional customer service and interpersonal skills.
• Strong leadership and team management abilities; excellent organizational and multitasking skills.
• Ability to remain calm and composed under pressure.
• Proficient in reservation management systems and POS software.

Responsibilities

• Oversee the daily operations of the front-of-house, ensuring a smooth and efficient service.
• Greet guests warmly and escort them to their tables.
• Manage reservations and optimize seating arrangements to maximize guest satisfaction and restaurant capacity.
• Coordinate with the kitchen and bar staff to ensure timely and accurate service.
• Supervise and support front-of-house staff, including hosts/hostesses, waitstaff, and bartenders.
• Train and mentor front-of-house staff, fostering a positive and professional work environment.
• Address and resolve guest complaints or concerns promptly and professionally.
• Maintain high standards of cleanliness and organization in the dining area.
• Monitor inventory levels of front-of-house supplies and coordinate with management for replenishment.
• Ensure compliance with health and safety regulations.
• Assist with special events and private dining arrangements as needed.
• Handle guest inquiries courteously and ensure problems are resolved satisfactorily, maintaining positive relationships.

Skills

Customer service

Leadership

Team management

Communication

Multitasking

Guest relations

Attention to detail

Education

High school diploma

Hospitality management or related field (plus)

Tools

Reservation systems

POS software

Job description

Summary

Responsibilities

• Oversee the daily operations of the front-of-house, ensuring a smooth and efficient service
• Greet guests warmly and escort them to their tables
• Manage reservations and optimize seating arrangements to maximize guest satisfaction and restaurant capacity
• Coordinate with the kitchen and bar staff to ensure timely and accurate service
• Supervise and support front-of-house staff, including hosts/hostesses, waitstaff, and bartenders
• Train and mentor front-of-house staff, fostering a positive and professional work environment
• Address and resolve any guest complaints or concerns promptly and professionally
• Maintain high standards of cleanliness and organization in the dining area
• Monitor inventory levels of front-of-house supplies and coordinate with management for replenishment
• Ensure compliance with health and safety regulations
• Assist with special events and private dining arrangements as needed
• Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily
• Maintains positive guest and colleague interactions with good working relationships
• Establishes a rapport with guests maintaining good customer relationships
• Personally and frequently verifies that guests are receiving the best possible service

Profile

• You are hospitable, friendly and have a natural courtesy
• You have a neat and tidy appearance and you are punctual
• Eager to learn, flexible and a team player
• You can work independently and act as a collegiate in a team
• Enthusiastic, passionate and ambitious
• An eye for detail and a “hands-on” mentality

Requirements

• Proven experience as an assistant manager in a similar leadership role in the hospitality industry
• Exceptional customer service and interpersonal skills
• Strong leadership and team management abilities
  Excellent organizational and multitasking skills
• Ability to remain calm and composed under pressure
• Proficient in reservation management systems and point-of-sale (POS) software
• Impeccable grooming and professional appearance
• Flexibility to work evenings, weekends, and holidays as needed
• High school diploma or equivalent; hospitality management or related field is a plus