Assistant Manager, Freight Forwarding (Air & Ocean)

SEKO Logistics; Singapore; On-site; SGD 55,000 - 75,000; Full time

Job summary

SEKO Logistics is seeking a highly organized Assistant Manager to lead a small operations team. This junior managerial role is designed for an experienced team lead or senior executive ready to take full ownership of a core group of four specialists.

You will blend operational efficiency with customer service excellence, overseeing end-to-end Air and Ocean shipments, maintaining carrier relationships, and ensuring compliance with trade laws and SOPs.

Qualifications

• 5–7 years of hands-on freight forwarding operations experience, with Ocean freight focus.
• Experience as a team lead, coordinator, or senior executive ready to own a core team.

Responsibilities

• Lead, mentor, and organize the operation team to ensure high performance and accurate system updates.
• Balance workloads across the team, act as the first escalation point for complex operational issues and key client concerns.
• Assist in setting team KPIs and providing constructive feedback to help team members grow.
• Oversee and support end-to-end Air and Ocean freight shipments (import/export, documentation, customs clearance, local delivery).
• Maintain relationships with carriers, co-loaders, airlines, and overseas agents to secure competitive solutions and resolve disruptions.
• Ensure compliance with local customs regulations, international trade laws, and SOPs.

Skills

Team leadership

Operational efficiency

Customer service

Time management

Communication skills

Problem solving

Tools

CargoWise One CW1

Job description

We are looking for a highly organized, hands-on Assistant Manager to lead our cohesive team of 4 operations specialists. This is a junior managerial role designed for an experienced team lead or an operational senior executive who is ready to take full ownership of a team. While you must know the operational execution of freight workflows, a key priority for this role is blending operational efficiency with customer service excellence.

Job Responsibilities:

• Lead, mentor, and organize the operation team to ensure high performance, accurate system updates, and smooth daily workflows.
• Balance workloads across the team, act as the first point of escalation for complex operational issues and key client concerns, stepping in to solve problems professionally.
• Assist in setting team KPIs and providing constructive feedback to help team members grow.

End-to-End Operations

• Oversee and support the execution of end-to-end Air and Ocean freight shipments (import/export, documentation, customs clearance, and local delivery).
• Maintain strong, day-to-day relationships with carriers, co-loaders, airlines, and overseas agents to secure competitive solutions and resolve service disruptions.
• Ensure absolute compliance with local customs regulations, international trade laws, and internal standard operating procedures (SOPs).

Organization & Quality Control

• Drive accuracy in operational data entry, billing, invoicing, and cost management within the freight management system.
• Review existing operational workflows and implement simple, organized changes to improve team efficiency and customer satisfaction.

What We Are Looking For:

• Experience: Minimum 5-7 years of hands-on experience in freight forwarding operations, with a strong focus on Ocean freight. Familiarity with Air freight is highly preferred, as this role will oversee both areas.
• Team Leadership Experience: Proven experience as a team lead, coordinator, or senior executive with a track record of mentoring or guiding junior staff. You are ready to take full operational ownership of a core team.
• Systems & Operational Knowledge: Proficiency in CargoWise One (CW1) is highly preferred. Deep understanding of managing Ocean freight workflows, documentation, milestones tracking, and ensuring system data integrity.
• Organization Skills: Exceptional time management, highly detail-oriented, and able to keep a team organized under pressure.
• Communication: Strong interpersonal skills to effectively manage both internal team dynamics and external vendor relations.