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Job purpose
To oversee daily operations and supervise Facilities Team to ensure efficient maintenance and repair of facilities. Working closely with the ADFM, this role ensures high standards of safety, compliance, and operational efficiency while managing resources and driving continuous improvement.
Duties and responsibilities
Operations Management
- Oversee daily operations, including maintenance, cleanliness, and security, to ensure facilities function optimally. Work with Senior Technicians, Technicians, and contractors to address issues.
- Manage and coordinate the work of the FM team and onsite contractors, ensuring smooth operations and effective problem resolution.
- Develop, manage, and prioritize work schedules to ensure timely completion of tasks.
- Monitor the quality of work performed, ensuring compliance with safety standards and best practices.
- Ensure FM team has the necessary tools, equipment, and materials to perform duties effectively.
- Address and resolve service requests and complaints from hirers, tenants, NAC and public professionally and promptly.
- Conduct regular team meetings to discuss objectives, progress, and concerns. Maintain open communication with team members, encouraging feedback and addressing issues.
- Organize and verify reports, including activity reports, incident reports, and other relevant documentation.
- Liaise with relevant parties to conduct pre-inspections and manage handovers/takeovers of units or spaces.
- Coordinate with project studio hirers to arrange access for maintenance and repair works and ensure minimal disruption.
Compliance and Safety
- Ensure compliance with Workplace Safety and Health Regulations.
- Verify and approve permits to work, method statements, and risk assessments from contractors.
- Develop, implement, and monitor safety measures and protocols to maintain safe environment for hirers, tenants, NAC and public.
- To work with the ADFM on Security & Emergency Preparedness on safety and emergency procedures.
Building Maintenance and Repairs
- Implement and oversee preventive maintenance for electrical systems, air-conditioning, plumbing, fire protection, and AV systems to prevent disruptions.
- Coordinate and supervise repairs and improvement works, ensuring timely and efficient completion.
- Manage relationships with external vendors and contractors for service delivery.
- Supervise and coordinate all Integrated Facilities Management (IFM) services, including cleaning, landscaping, pest control, and other service contractors.
- Conduct regular building inspections and track the progress of ongoing tasks and projects to ensure they are on schedule and within budget.
- Identify and implement process improvements to enhance team efficiency and effectiveness.
- Assist in managing AHG & NAC OPEX & CAPEX projects, coordinating with other departments and stakeholders to meet project requirements and deadlines.
Budget and Procurement
- Assist in managing the OPEX budget, including forecasting, tracking expenses, and controlling costs.
- Ensure procurement practices adhere to AHG SOPs and guidelines.
Additional Responsibilities
- Perform other duties as assigned by ADFM or DFM, Facilities Management.
- Maintain certifications such as SIC, Basic Fire Safety, Occupational First Aid, Work at Height and Manage Work at Height, Operate Vertical Personnel Platform, and Develop a Risk Management Implementation Plan as required.
- Mentor and counsel subordinates to enhance teamwork and performance.
- Assist ADFM and HR to plan and conduct regular training programs for all FM Technicians.
- Be prepared to work across all AHG sites as required.
- Provide regular updates to the ADFM FM on team performance, major issues, and project progress.
Qualifications
- At least Diploma in Mechanical / Electrical / Building Engineering or equivalent.
Experience
- At least 5-7 years of working experience in the building maintenance of commercial buildings or historically preserved buildings.
Specific skills required
- Theatre operations or arts industry knowledge is desirable.
- Computer knowledge; Microsoft Word, Excel and PowerPoint etc.
- Analytical capabilities, communication and teamwork skills are crucial.
- Possess good organizational and leadership skills
- Able to work independently and effectively under pressure to meet tight deadlines.
Working conditions
- Perform emergency call back duty
NOTE: This is a 2-year contract role [Renewable].
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