Assistant Manager, Entrepot

Ascott International Management Pte Ltd; Singapore; On-site; SGD 36,000 - 51,000; Full time

Benefits offered by this job

Flexible benefits

Comprehensive medical coverage for you

Staff development opportunities

Discounts on CapitaLand residences

Job summary

CapitaLand is seeking a hospitality supervisor to oversee guest experience across our outlets in Singapore, ensuring satisfaction is monitored and promptly addressed. You will apply detailed knowledge of the bar menu and manage inventories, schedules, and supplier relations to support seamless operations.

The role requires strong supervisory skills, excellent guest communication, and a proactive approach to resolving complaints while maintaining brand standards.

Responsibilities

• Oversee guest satisfaction and promptly rectify issues throughout the guest experience
• Detail knowledge of the full bar menu and provide comprehensive descriptions of all products
• Control cash and other receipts following company cash handling and reconciliation procedures
• Ensure proper scheduling of staff and maintain HR records
• Establish relationships with suppliers and research new suppliers for competitive sourcing
• Assist in inventory management and perform spot checks
• Demonstrate supervisory skills by delegating duties among staff
• Manage customer complaints to build brand loyalty
• Maintain high guest engagement and respond promptly to all comments, queries and requests with thorough follow-through

Job description

Responsibilities

• To oversee operations, ensuring that guest satisfaction is monitored and where appropriate, rectified throughout their experience
• Detailed knowledge of the full bar menu, and able to give comprehensive descriptions of all products
• Control cash and other receipts by adhering to cash handling and reconciliation procedures in accordance with company policy
• Ensure proper scheduling of staff and administration of human resource records
• Establish relationships with suppliers and constantly research on new suppliers to ensure competitive sourcing
• Assist in the management and organization of inventories
• Conduct inventory spot checks where necessary
• Display good supervisory skills with ability to assign and delegate duties among staffs
• Manage customer complaints to build brand loyalty
• Maintain a high customer profile, and handle promptly and courteously all guest comments, questions, complaints, requests and enquiries, taking the necessary action steps and ensuring thorough follow-through

Benefits

• Flexible benefits with comprehensive medical coverage for self and family
• Training and development opportunities
• Subsidised rates at Ascott serviced residences
• Strong advocate of staff volunteerism
• Wellness programmes

Closing Statement

At CapitaLand, we advocate fair employment practices, and recruit talents based on merit and fit with our Corporate values. We provide equal opportunity for all qualified persons and build an inclusive workplace regardless of race, gender, age, religious belief or nationality. Only shortlisted candidates will be notified.

At CapitaLand Investment, we believe the success of our talent strategy goes beyond just recruiting the right talent. We strive to help our people grow, recognise their talents and hard work, rewarding them for their efforts and achievements.