Assistant Manager (Engagement)

National Healthcare Group Corporate Office (HQ); Singapore; On-site; SGD 180,000 - 280,000; Full time

Job summary

National Healthcare Group Corporate Office (HQ) is seeking an experienced Partnership Implementation lead to oversee NGEMR Epic project management and a broader portfolio of clinical informatics initiatives within NHG Group Health Informatics. The role ensures alignment with NHG’s vision to improve patient outcomes, efficiency, and regulatory compliance.

The successful candidate will manage end-to-end Epic modules, coordinate cross-functional teams, engage stakeholders, and drive continuous

Qualifications

• Bachelor’s degree in Healthcare Informatics, Health Information Management, Computer Science, Operations, Engineering, or a related field.
• Master’s degree in Healthcare Administration, Business Administration, or a related field is preferred.
• Minimum of 10 years of experience in clinical informatics, healthcare IT, or a related field.
• Proven experience in project management and portfolio management in a healthcare setting.
• Familiarity with Epic EMR is advantageous.
• Professional certification in Project Management or ITIL is optional.

Responsibilities

• End Project Management of Epic Applications modules such as Beaker, Radiant, Cupid, etc.
• Develop and maintain a comprehensive portfolio of clinical informatics projects.
• Coordinate with clinical and IT teams to define project scope, objectives, and deliverables.
• Engage with clinical staff to understand needs and translate requirements into technical specs.
• Create SOPs and allocate resources to maximize project outcomes.
• Regularly review and refine project management processes for efficiency.

Skills

Project management

Portfolio management

Stakeholder management

Communication

Education

Bachelor’s degree in healthcare informatics / health information management / computer science / operations / engineering

Master’s degree in healthcare administration / business administration (preferred)

Job description

Job Purpose

The Partnership Implementation is responsible for overseeing the Epic Application Project Management and delivery of major NGEMR Epic applications, while supporting a broader portfolio of clinical informatics projects and initiatives within NHG Group Health Informatics. The role encompasses end-to-end planning, coordination, and execution of NGEMR-Epic programmes and clinical systems projects. This role is to ensure alignment with NHGs vision and mission, as well as ensure that the projects deliver value in terms of improved patient outcomes, operational efficiency, and regulatory compliance.

MAJOR DUTIES & RESPONSIBILITIES

Areas of Responsibility

1. Partnership Project Implementation

End Project Management of Epic Applications modules such Beaker, Radiant, Cupid etc.

• End to

2. Implementation Taskforce

• Develop and maintain a comprehensive portfolio of clinical informatics projects.
• Prioritise projects based on strategic importance, resource availability, and potential impact.
• Monitor and report on the status of projects within the portfolio, ensuring timely completion and alignment with organizational goals.

3. Project Coordination

• Coordinate with clinical and IT teams to define project scope, objectives, and deliverables.
• Facilitate communication and collaboration among stakeholders, including clinicians, IT staff, and executive leadership.
• Ensure that projects are executed within the defined scope, timeline, and budget.

4. Stakeholder Management

• Engage with clinical staff to understand their needs and challenges, ensuring informatics solutions are user‑centric.
• Serve as a liaison between clinical departments and the IT department, translating clinical requirements into technical specifications.

5. Portfolio Resource Management and Performance Measurement

• Create and maintain standard operating procedures (SOP) for key processes.
• Prioritise projects and allocate resources effectively to maximize project outcomes and organisational value.
• Develop visual management to track project progress, identify bottlenecks and ensure transparency of portfolio.
• Oversee the collection, monitoring and analysis of the Implementation Taskforce Projects via metrics, provide insights and recommendations for process improvement.

6. Continuous Improvement

• Regularly review and refine project management processes to enhance overall efficiency and effectiveness.

JOB REQUIREMENTS

Education/Training/Experience

• Bachelor’s degree in Healthcare Informatics, Health Information Management, Computer Science, Operations, Engineering, or a related field.
• Master’s degree in Healthcare Administration, Business Administration, or a related field is preferred.
• Minimum of 10 years of experience in clinical informatics, healthcare IT, or a related field.
• Technical proficiency in informatics tools and systems and familiarity with electronic health record (EHR) systems, particularly Epic EMR, is advantageous.
• Proven experience in project management and portfolio management in a healthcare setting.
• Proven track record of leading diverse project teams and managing senior stakeholders.
• Professional certification in Project Management, ITIL or equivalent areas is optional.

Personal Attributes/Competencies

• Strong understanding of clinical workflows and healthcare operations.
• Excellent project management, organisational and coordination skills; ability to sequence activities logically.
• Excellent and effective communication and stakeholder management abilities.
• Proactive, resourceful, and highly adaptable.
• Good planning, strong problem-solving and decision-making abilities.
• Proficiency in data analysis and interpretation/p