Manager, Emergency Planning

Woodlands Hospital; Singapore; On-site; SGD 180,000 - 240,000; Full time

Job summary

Woodlands Health is a leading Singaporean integrated healthcare campus focused on preparedness and resilience. The Manager, Emergency Planning will steer hospital-wide emergency programmes, coordinate incidents, and align with NHG, MOH, and national agencies to safeguard patients and staff.

This role demands cross-functional leadership and a proactive, strategic mindset for continous improvement. You will drive civil emergency exercises, disease outbreak readiness, and business continuity

Qualifications

• Degree or equivalent with relevant healthcare emergency experience.
• Experience coordinating cross-functional emergency initiatives.
• Proven ability to lead large-scale preparedness programmes.

Responsibilities

• Lead hospital-wide emergency preparedness planning and review.
• Develop and maintain emergency response plans, workflows and protocols.
• Coordinate readiness activities across clinical, nursing, operations and support services.
• Monitor preparedness levels and maintain practical response plans.
• Drive improvements from exercises, incidents and reviews.
• Oversee Hospital Duty Officer responsibilities and 24/7 standby roster.
• Coordinate activation of the Hospital Command Centre during incidents.
• Lead civil emergency exercises and national preparedness initiatives.
• Plan for disease outbreaks, ensure outbreak workflows and drills.
• Support business continuity and organisational resilience programmes.
• Engage National/External partners for preparedness and exercises.
• Governance: maintain documentation, trackers and project plans.

Skills

Emergency planning

Crisis management

Incident management

Stakeholder management

Project management

Strategic planning

Communication

Education

Degree in Public Health, Healthcare Management, Business, Emergency Management or related

Job description

Woodlands Health is an integrated healthcare campus designed to shape the future of care delivery in Singapore. Bringing together acute and community care, specialist outpatient services and innovative care models, we provide person-centered, seamless and connected healthcare that extends beyond hospital walls.

As part of the National Healthcare Group (NHG), we are committed to improving population health through innovation, collaboration and continuous transformation. Our people play a critical role in reimagining healthcare delivery, improving patient outcomes and building a healthier future for the communities we serve.

Why This Role Matters

Healthcare emergencies can occur at any time, ranging from disease outbreaks and mass casualty incidents to operational disruptions and national emergencies. The Emergency Planning team plays a critical role in ensuring Woodlands Health remains operationally ready and resilient, safeguarding our patients, staff and community when it matters most.

As Manager, Emergency Planning, you will lead the planning, coordination and continuous improvement of emergency preparedness programmes across the hospital. Working closely with clinical, nursing, operational and support departments, as well as external partners including NHG, MOH and national agencies, you will strengthen organisational readiness, enhance incident response capabilities and support business continuity across the institution.

This role offers a unique opportunity to shape hospital-wide preparedness strategies, coordinate major exercises and contribute directly to Singapore's healthcare resilience framework.

What You Will Drive

1. Emergency Preparedness & Operational Readiness

• Lead the planning, coordination and review of hospital-wide emergency preparedness programmes.
• Develop and maintain emergency response plans, workflows and operational protocols.
• Coordinate readiness activities across clinical, nursing, operational and support services.
• Monitor preparedness levels and ensure emergency plans remain current, practical and effective.
• Drive continuous improvement initiatives arising from exercises, incidents and operational reviews.

2. Incident Management & Hospital Command Centre Operations

• Perform Hospital Duty Officer responsibilities, including participation in the 24/7 standby roster.
• Support incident assessment, escalation, reporting and response coordination.
• Coordinate activation and support of the Hospital Command Centre during incidents and emergencies.
• Provide secretariat support to emergency leadership groups during incident activations.
• Maintain command centre readiness, rosters, operational procedures and supporting resources.

3. Civil Emergency & National Preparedness

• Lead the planning and execution of Civil Emergency exercises and preparedness programmes.
• Coordinate casualty management workflows, command structures and cross-functional response plans.
• Review and validate emergency response arrangements with stakeholders across the hospital.
• Support staff training, exercise participation and readiness initiatives.
• Manage emergency preparedness committees and track follow-up actions arising from exercises and reviews

4. Disease Outbreak & Pandemic Preparedness

• Lead planning and readiness activities for infectious disease outbreaks and High-Level Isolation Pathogen operations.
• Develop and review outbreak response workflows and activation procedures.
• Coordinate simulation exercises, drills and training programmes.
• Ensure manpower, equipment and operational readiness for outbreak response scenarios.
• Support organisational preparedness for future public health emergencies.

5. Business Continuity & Organisational Resilience

• Support institution-wide Business Continuity Management initiatives.
• Partner with departments to develop, review and maintain Business Continuity Plans.
• Coordinate business continuity exercises and readiness programmes.
• Strengthen recovery planning and organisational resilience capabilities.
• Support integration between business continuity and broader incident management frameworks.

6. National Programmes & External Partnerships

• Lead and maintain contingency plans such as haze management and other MOH-directed preparedness initiatives.
• Coordinate Woodlands Health's participation in national exercises, emergency preparedness programmes and workgroups.
• Support organisational readiness for VVIP medical coverage and other national commitments.
• Coordinate participation in NHG Singapore Emergency Medical Team activities.
• Build strong partnerships with NHG, MOH and external agencies to support operational readiness objectives.

7. Governance, Projects & Continuous Improvement

• Maintain emergency planning documentation, readiness records and operational trackers.
• Support annual work planning, budget management and procurement activities.
• Lead and coordinate projects that strengthen emergency preparedness capabilities.
• Analyse exercise and incident outcomes to identify improvement opportunities.
• Leverage digital and AI-enabled tools to improve planning, training, documentation and operational effectiveness.

8. Stakeholder Engagement & Collaboration

• Partner with clinical, nursing, operational and support departments to strengthen emergency preparedness.
• Facilitate cross-functional coordination and engagement across multiple stakeholders.
• Support hospital committees, workgroups and governance platforms.
• Promote a culture of readiness, resilience and continuous improvement throughout the organisation.

What You Bring

Experience & Qualifications

• Degree in Public Health, Healthcare Management, Business, Emergency Management or a related discipline.
• At least 5 years of relevant experience in emergency planning, emergency preparedness, crisis management or operational readiness.
• Experience supporting the operations of an Emergency Operations Centre, Command Centre or equivalent function would be advantageous.
• Experience in policy development, preparedness planning, training coordination or project management.
• Experience in healthcare, public sector, defence, homeland security or emergency management environments would be highly valued.
• Experience with Command, Control and Communications (C3) projects would be advantageous.

Professional Skills & Attributes

• Strong planning, project management and organisational skills.
• Strong analytical, investigative and problem-solving capabilities.
• Excellent stakeholder management, communication and presentation skills.
• Ability to coordinate multiple priorities within a dynamic and time-sensitive environment.
• Ability to work effectively during incidents, emergencies and operational contingencies.
• Strong writing, reporting and documentation skills.
• Ability to work independently while collaborating effectively across multidisciplinary teams.
• Comfortable leveraging digital technologies and AI-enabled tools to enhance planning, analysis and operational readiness.
• Sound judgement, professionalism and discretion when handling sensitive information.
• Proactive, resilient and outcome-oriented mindset.

Why Join Us?

• Play a critical role in strengthening healthcare resilience and emergency preparedness within one of Singapore's newest integrated healthcare campuses.
• Contribute directly to hospital, regional and national emergency preparedness programmes.
• Gain exposure to incident management, business continuity, disease outbreak preparedness and large-scale operational planning.
• Work alongside multidisciplinary healthcare professionals and external partners to drive meaningful impact.
• Be part of a future-focused organisation committed to innovation, preparedness and continuous improvement.