Assistant Manager, Consumer Services & Investigation (Systems Governance Branch)

sggovterp; Singapore; On-site; SGD 70,000 - 110,000; Full time

Job summary

sggovterp in Singapore seeks an IT systems professional to manage the national Do Not Call (DNC) Registry and the in-house case management system, ensuring continuous availability and user satisfaction.

You will collaborate with stakeholders, translate business needs to vendors, oversee incident and change management, and deliver dashboards and reports to support informed decision making. The role requires 3–7 years of IT and project management experience.

Qualifications

• Background in Computer Science, Information Science, Project Management or related field.
• 3-7 years of relevant working experience.
• Strong IT knowledge and management of IT systems.
• Strong project management and stakeholder management skills.
• Excellent written and verbal communication.

Responsibilities

• Manage operations of the systems to ensure availability and performance.
• Collaborate with stakeholders to develop and enhance the system.
• Oversee support services and act as the point of contact for users.
• Identify and propose improvements to meet business needs.
• Translate requirements to vendors and ensure understanding.
• Manage vendors for development and maintenance with quality delivery.
• Prepare reports and dashboards for decision making.
• Provide project management support including progress, resources and risk.
• Provide incident management planning and communications.
• Support divisional IT software and systems aligned with goals.
• Participate in enterprise change management with teams.

Skills

IT management

Project management

Analytical thinking

Communication skills

Education

Bachelor's degree in CS/IS/PM

Job description

[What the role is]

This role sits with the Data Innovation & Protection Group (DIPG), which leads the development of data-driven technologies, ecosystem engagement, and the Personal Data Protection Commission (PDPC), which enforces the Personal Data Protection Act (PDPA). The Group empowers organisations to harness the power of data to drive innovation in the digital economy and protect personal data. The Systems Governance Branch under CS&I plays a leading role in managing the IT systems used by staff and public users, in support of our enterprise objective of building a trusted data environment for businesses and consumers. The candidate will play an active role in managing various systems, including the national Do Not Call (“DNC”) Registry and inhouse case management system. This will include overseeing the ongoing maintenance of the systems, management of system changes and contribution to the planning and implementation of future enhancements for better efficiency and greater user experience.

[What you will be working on]

• Manage the operations of the systems to ensure continual availability and performance the system.
• Collaborate closely with stakeholders and support their needs to manage the development and enhancement of the system.
• Oversight of the support services for the systems and Point of Contact for users to upscale operational issues.
• Identify, analyse and propose solutions to fulfil business requirements and recommend potential areas for improvement.
• Translate business requirements to vendors and stakeholders and ensure a clear and complete understanding of the requirements.
• Manage vendors in the execution of the system development and maintenance, ensuring quality and timely deliverance of services.
• Assist in preparation and delivery of project reports and dashboards, providing key data insights to support decision making.
• Provide project management support, including project progress management, resource management and risk management.
• Provide incident management support, including planning and executing of incident management processes, identifying key issues and solutions, and facilitating communications to stakeholders.
• Support the overall team’s responsibilities in the planning, implementation and maintenance of divisional IT software and systems in alignment with divisional and enterprise objectives and goals.
• Support and participate in enterprise change management for existing and new projects together with other teams and divisions.

[What we are looking for]

• Background in Computer Science, Information Science, Project Management or a related field.
• 3-7 years of relevant working experience.
• Strong IT knowledge, with excellent knowledge in the management and maintenance of IT systems.
• Strong project management skills, with the ability and discipline to execute project requirements and manage stakeholders effectively.
• Strong analytical and problem-solving skills that can translate analysis into solutions which meets business objectives.
• Good communication skills, both written and verbal.
• Overall resourceful, self-motivated and able to work both independently and as part of a team.

Position will be commensurate with the candidate’s qualifications and experience.

Please note that only shortlisted applicants will be notified.