Assistant Manager, Data Systems & Protection Operations

Government Technology Agency (GovTech); Singapore; On-site; SGD 90,000 - 130,000; Full time

Job summary

Government Technology Agency (GovTech) in Singapore seeks a systems operations professional within the Data Innovation & Protection Group (DIPG) to ensure high availability and performance of IT systems, including the national Do Not Call registry and in-house case management system.

You will collaborate with stakeholders, manage vendors, and contribute to planning, reporting, and change management to support enterprise objectives and user experience.

Qualifications

• Background in Computer Science, Information Science, Project Management or a related field.
• 3-7 years of relevant working experience.
• Strong IT knowledge, with excellent knowledge in the management and maintenance of IT systems.
• Strong project management skills, with the ability and discipline to execute project requirements and manage stakeholders effectively.
• Strong analytical and problem-solving skills that can translate analysis into solutions which meets business objectives.
• Good communication skills, both written and verbal.
• Overall resourceful, self-motivated and able to work both independently and as part of a team.
• Position will be commensurate with the candidate’s qualifications and experience.
• Please note that only shortlisted applicants will be notified.

Responsibilities

• Manage the operations of the systems to ensure continual availability and performance the system.
• Collaborate closely with stakeholders and support their needs to manage the development and enhancement of the system.
• Oversight of the support services for the systems and Point of Contact for users to escalate operational issues.
• Identify, analyse and propose solutions to fulfil business requirements and recommend potential areas for improvement.
• Translate business requirements to vendors and stakeholders and ensure a clear and complete understanding of the requirements.
• Manage vendors in the execution of the system development and maintenance, ensuring quality and timely deliverance of services.
• Assist in preparation and delivery of project reports and dashboards, providing key data insights to support decision making.
• Provide project management support, including project progress management, resource management and risk management.
• Provide incident management support, including planning and executing of incident management processes, identifying key issues and solutions, and facilitating communications to stakeholders.
• Support the overall team’s responsibilities in the planning, implementation and maintenance of divisional IT software and systems in alignment with divisional and enterprise objectives and goals.
• Support and participate in enterprise change management for existing and new projects together with other teams and divisions.

Skills

Project management

Analytical thinking

Communication skills

Self-motivated

Independent work

IT knowledge

Education

Background in Computer Science or Information Science or Project Management

Job description

Government Technology Agency (GovTech) in Singapore seeks a systems operations professional within the Data Innovation & Protection Group (DIPG) to ensure high availability and performance of IT systems, including the national Do Not Call registry and in-house case management system.

You will collaborate with stakeholders, manage vendors, and contribute to planning, reporting, and change management to support enterprise objectives and user experience.