Assistant Manager [Chinese Cuisine]

The Fullerton Hotel Singapore; Singapore; On-site; SGD 50,000 - 73,000; Full time

Job summary

The Fullerton Hotel Singapore is seeking an Outlet Manager to assist the manager with the outlet operating budget, revenues and labour costs, ensuring profitability and smooth service.

You will supervise staff, deliver efficient, courteous F&B service, ensure menu and wine list specifications, maintain mise-en-place and cleanliness, uphold safety standards, conduct briefings and appraisals, and coordinate with the Chef on promotions and upselling opportunities.

Qualifications

• Minimum GCE O’ level with at least 3 years related experience.
• Strong planning and organisational skills to run a streamlined operation.
• Able to work in a fast paced environment.

Responsibilities

• Assist the Manager for the outlet operating budget including revenues, labor costs and profitability.
• Assist the Manager to run the operation and provide efficient, expedient and courteous service to all guests.
• Supervise the staff assigned and ensure that all phases of Food & Beverage service are performed.
• Ensure drinks and food dishes served are according to menu and wine list specifications, properly presented, and at correct temperatures.
• Daily check restaurant preparation, mise-en-place, table cleanliness, crockery, cutlery and glassware; monitor staff appearance.
• Ensure strict safety regulations are followed.
• Hold daily briefings with staff, review occupancy forecasts, reservations, complaints and issues.
• Conduct staff appraisals and discipline.
• Inspect outlet to ensure cleanliness of linen, equipment, fixtures and furniture, and proper table setups.
• Ensure lighting, sound systems and air-conditioning are well maintained.
• Monitor guest service and attend to guests; anticipate complaints and take corrective action.
• Coordinate with Chef and beverage department for promotions and up-selling.

Skills

Strong planning and organisational

Fast-paced environment

Education

GCE O’ level with 3 years related experience

Job description

• Assist the Manager for the outlet operating budget including revenues, labor costs and profitability.
• Assist the Manager to run the operation and to provide efficient, expedient and courteous service to all guests.
• Is responsible to supervise the staff assigned and ensure that all phases of Food & Beverage service are performed.
• To make sure that all drinks and food dishes served are according to menu and wine list specifications, properly presented, be of the correct hot/cold/iced temperature before being served.
• To check daily the restaurant preparation, mise-en-place, laying of table cleanliness and the availability of crockery, cutlery and glasses; the personal cleanliness and appearance of each individual team member.
• Ensuring strict safety regulations.
• Holds daily briefing with staff in each shift and review occupancy forecast, reservations, special attention, complaints, problematic issues and others as deem appropriate.
• Conduct staff appraisals and discipline.
• Inspects outlet thoroughly to ensure cleanliness of linen, operating equipment, fixtures and furniture’s and so forth are up to standard, table set-ups, sideboards and mise-en-place are done properly and in good condition.
• Ensure that all lightings, sound systems and air-conditions are well maintained.
• Constantly monitors that guests are being attended and served according to standard set and attend to guests as needed.
• Anticipate guests’ complaints and take prompt corrective action.
• Ensure all operating supplies and equipment are adequate as per Par stock established.
• Anticipate additional supplies and equipment for additional work load or volume of business.
• Coordinate with Chef and beverage department for any special promotion and ensure staff is aware of it to ensure that up selling is exercised.

Requirements:

• Minimum GCE’O” level with at least 3 years related experience and/or training in similar capacity; or equivalent combination of education and experience.
• Strong planning and organisational skills to run a streamlined operation.
• Able to work in a fast paced environment.