Assistant Manager Cargo Services

Cathay Pacific; Singapore; On-site; SGD 120,000 - 180,000; Full time

Benefits offered by this job

Travel discounts

Career development

Global airline exposure

Job summary

Cathay Pacific is seeking a seasoned Cargo Service Manager to plan and execute cargo service strategies across ports, driving reliable, customer-centric air cargo solutions. You will lead a high-performing team, collaborate with GHAs, regulators, and internal stakeholders, and ensure safety, compliance, and sustainability in every shipment.

Responsibilities include monitoring KPIs, driving continuous improvement, and implementing lean practices while building strong carrier and supplier

Qualifications

• University degree (or tertiary equivalent) in a related discipline.
• Additional certification or diploma in logistics, supply chain management, or aviation operations is preferred.
• Lean Six Sigma Yellow or Green Belt certification preferred.

Responsibilities

• Execute cargo operations per regional strategy with reliable, efficient service.
• Monitor KPIs, governance, and supplier performance; drive improvements.
• Lead and develop a high-performing team and ensure compliance and safety.

Skills

Cargo operations knowledge

Leadership

Interpersonal skills

Time management

Decision making

Education

University degree in related discipline

Certificates in logistics/aviation ops

Lean Six Sigma Yellow/Green Belt

Job description

Company Description

Let your passion fly!

We’re proud to be one of the world’s leading airlines. Our reputation is built on a long track record of success, an ongoing commitment to our home Hong Kong, and on the delivery of customer service that’s straight from the heart.

All of this is possible due to our talented people who share our passion for aviation and our commitment to being the best. Our global family can open up a world of opportunities for you. This means that your first role at Cathay Pacific won’t be your last. It could take you anywhere. Join us and discover just how far you can go!

Role Introduction

To support Cathay Cargo’s mission by planning and executing cargo service strategies across all ports of the country to drive reliable, customer-centric air cargo solutions. The

Cargo Service Manager ensures smooth operations and strong service delivery by

collaborating closely with internal and external stakeholders.

By providing clear guidance and support, the role empowers teams to meet performance targets while upholding the highest standards of safety, compliance, and sustainability. Through teamwork, specialized expertise, and innovative practices, the Cargo Service Manager builds customer trust and delivers value, ensuring every shipment contributes to moving cargo that matters to the world.

Key Responsibilities

Leadership & Governance

• Execute cargo operations in line with Cathay Cargo's regional strategy, ensuring reliable and efficient service delivery.
• Apply regional and Head Office service standards, KPIs, and governance requirements while adapting to local operational needs.
• Set and monitor SMART objectives aligned with business and operational priorities.
• Conduct self-audits, drive continuous improvement initiatives, and provide regular updates on operational performance, supplier effectiveness, and service delivery.
• Ensure timely approval of supplier invoices and maintain strong operational governance and record accuracy.

Safety, Compliance & Sustainability

• Ensure compliance with all safety, security, aviation, and regulatory requirements, including PLACI protocols and dangerous goods regulations.
• Maintain effective Safety Management System (SMS), Emergency & Accident Response, and Business Continuity Plans in partnership with key stakeholders.
• Investigate operational, safety, and service incidents, implementing corrective actions where required.
• Champion sustainability initiatives and support Cathay's ESG commitments.

Customer Experience & Service Innovation

• Drive service excellence by monitoring Cargo iQ and operational performance metrics, identifying gaps and implementing corrective actions.
• Support resolution of customer issues and enhance service offerings through continuous improvement initiatives.
• Ensure premium handling standards for special cargo and expert shipments.

Supplier & Regulatory Partnerships

• Manage supplier performance, ensuring Cargo Terminal Operators and Ramp Handling Agents consistently meet SLA and Cathay service standards.
• Build effective partnerships with GHAs, GSSAs, regulatory authorities, and industry stakeholders to strengthen operational resilience and compliance.
• Support audit readiness through audits, self‑assessments, and compliance reviews.

Operational Excellence

• Oversee trucking, charter services, offline cargo handling, and daily cargo operations to ensure safe, efficient, and high-quality execution.
• Monitor KPIs, identify trends and bottlenecks, and implement process improvements to enhance operational performance.
• Drive lean practices and standardization of processes in alignment with regional and Head Office requirements.
• Ensure ULD inventory compliance, support digital cargo initiatives such as e-AWB and e‑Freight, and optimize operational costs.

People & Capability Building

• Lead and develop a high-performing team with the skills, capabilities, and mindset to deliver operational excellence.
• Coach and mentor team members, fostering collaboration and role modelling Cathay’s values and behaviors.
• Identify and develop high-potential talent, supporting training and succession planning in partnership with Cathay Academy and People Managers.
• Conduct regular performance discussions, set clear expectations, and recognize achievements to drive engagement, accountability, and growth.

Operational Duty Holder

• This position is the Operational Duty Holder of port SIN.
• Maintain accountability for the safe, secure, and compliant delivery of cargo operations, including outsourced activities.
• Monitor day-to-day operational performance and supplier compliance, driving continuous improvement and operational reliability.

E&A

• Emergency and Accident and Crisis Response responsibilities

Requirements

Academic Qualifications

• University degree (or tertiary equivalent) in a related discipline
• Additional certification or diploma in logistics, supply chain management, or aviation operations is preferred.
• Lean Six Sigma Yellow or Green Belt certification preferred.

Knowledge, Skills, Training And Experience

• 6+ years of cargo services experience, including3+ years in a supervisory or managerial role.
• Strong knowledge of airline operations and international air freight.
• Mandatory possession of Cathay Cargo Freighter RCO Licence and SHE (Super Heavy- as applicable) Licence for freighter-operating ports.
• Proven ability to set and achieve goals, lead high-performing teams, and drive results.
• Excellent interpersonal, communication, decision-making, and time management skills.

Benefits

Be part of the Cathay Pacific family and join a dynamic team culture working for one of the world’s Top Global Airlines.

Make the most of your leave and take advantage of travel industry discounts including airfares, hotels, tours and car hire.

Fly high with career development opportunities to diversify your skills and experience within the Cathay Pacific family.

Personal & Application Information

Cathay Pacific is an Equal Opportunities Employer. Personal data provided by job applicants will be used strictly in accordance with our Applicant Personal Information Collection Statement and for recruitment purposes only. Candidates not notified within eight weeks may consider their application unsuccessful. We keep records of your data for no longer than is necessary for the purpose for which we obtained them and any other permitted linked purposes. If your application is unsuccessful, we will keep your details on file for as long as is necessary to process your application or for the purposes of further job opportunities if you agree to such longer periods.