Assistant Manager Cargo Services

Cathay Pacific Airways Limited; Singapore; On-site; SGD 120,000 - 180,000; Full time

Benefits offered by this job

Travel discounts

Career development

Staff travel

Job summary

Cathay Pacific Airways Limited is hiring a Cargo Service Manager to drive regional cargo operations strategy across ports, ensuring reliable service delivery and strong governance. You will lead cross-functional teams, manage key supplier relationships, and uphold safety, compliance and sustainability standards.

A proven track record in cargo operations and continuous improvement is essential. You will partner with internal and external stakeholders to achieve SMART objectives, optimise

Qualifications

• University degree (or tertiary equivalent) in a related discipline
• Additional certification or diploma in logistics, supply chain management, or aviation operations is preferred.
• Lean Six Sigma Yellow or Green Belt certification preferred.

Responsibilities

• Execute cargo operations in line with Cathay Cargo's regional strategy.
• Apply regional and Head Office service standards, KPIs, and governance requirements while adapting to local operational needs.
• Set and monitor SMART objectives aligned with business and operational priorities.
• Conduct self-audits, drive continuous improvement initiatives, and provide regular updates on operational performance, supplier effectiveness, and service delivery.
• Ensure timely approval of supplier invoices and maintain strong operational governance and record accuracy.
• Oversee safety, compliance & sustainability initiatives across cargo operations.

Skills

Leadership

Governance

Safety management

Compliance

Stakeholder management

Performance monitoring

Process improvement

People management

Lean thinking

Education

University degree

Logistics certification

Lean Six Sigma Yellow/Green Belt

Job description

We’re proud to be one of the world’s leading airlines. Our reputation is built on a long track record of success, an ongoing commitment to our home Hong Kong, and on the delivery of customer service that’s straight from the heart.

All of this is possible due to our talented people who share our passion for aviation and our commitment to being the best. Our global family can open up a world of opportunities for you. This means that your first role at Cathay Pacific won’t be your last. It could take you anywhere. Join us and discover just how far you can go!

Role Introduction

To support Cathay Cargo’s mission by planning and executing cargo service strategies across all ports of the country to drive reliable, customer-centric air cargo solutions. The Cargo Service Manager ensures smooth operations and strong service delivery by collaborating closely with internal and external stakeholders.

By providing clear guidance and support, the role empowers teams to meet performance targets while upholding the highest standards of safety, compliance, and sustainability. Through teamwork, specialized expertise, and innovative practices, the Cargo Service Manager builds customer trust and delivers value, ensuring every shipment contributes to moving cargo that matters to the world.

Key Responsibilities

Leadership & Governance

• Item 1 of 5, Execute cargo operations in line with Cathay Cargo's regional strategy, ensuring reliable and efficient service delivery. Execute cargo operations in line with Cathay Cargo's regional strategy, ensuring reliable and efficient service delivery.
• Item 2 of 5, Apply regional and Head Office service standards, KPIs, and governance requirements while adapting to local operational needs. Apply regional and Head Office service standards, KPIs, and governance requirements while adapting to local operational needs.
• Item 3 of 5, Set and monitor SMART objectives aligned with business and operational priorities. Set and monitor SMART objectives aligned with business and operational priorities.
• Item 4 of 5, Conduct self-audits, drive continuous improvement initiatives, and provide regular updates on operational performance, supplier effectiveness, and service delivery. Conduct self-audits, drive continuous improvement initiatives, and provide regular updates on operational performance, supplier effectiveness, and service delivery.
• Item 5 of 5, Ensure timely approval of supplier invoices and maintain strong operational governance and record accuracy. Ensure timely approval of supplier invoices and maintain strong operational governance and record accuracy.

Safety, Compliance & Sustainability

• Item 1 of 4, Ensure compliance with all safety, security, aviation, and regulatory requirements, including PLACI protocols and dangerous goods regulations. Ensure compliance with all safety, security, aviation, and regulatory requirements, including PLACI protocols and dangerous goods regulations.
• Item 2 of 4, Maintain effective Safety Management System (SMS), Emergency & Accident Response, and Business Continuity Plans in partnership with key stakeholders. Maintain effective Safety Management System (SMS), Emergency & Accident Response, and Business Continuity Plans in partnership with key stakeholders.
• Item 3 of 4, Investigate operational, safety, and service incidents, implementing corrective actions where required. Investigate operational, safety, and service incidents, implementing corrective actions where required.
• Item 4 of 4, Champion sustainability initiatives and support Cathay's ESG commitments. Champion sustainability initiatives and support Cathay's ESG commitments.

Customer Experience & Service Innovation

• Item 1 of 3, Drive service excellence by monitoring Cargo iQ and operational performance metrics, identifying gaps and implementing corrective actions. Drive service excellence by monitoring Cargo iQ and operational performance metrics, identifying gaps and implementing corrective actions.
• Item 2 of 3, Support resolution of customer issues and enhance service offerings through continuous improvement initiatives. Support resolution of customer issues and enhance service offerings through continuous improvement initiatives.
• Item 3 of 3, Ensure premium handling standards for special cargo and expert shipments. Ensure premium handling standards for special cargo and expert shipments.

Supplier & Regulatory Partnerships

• Item 1 of 3, Manage supplier performance, ensuring Cargo Terminal Operators and Ramp Handling Agents consistently meet SLA and Cathay service standards. Manage supplier performance, ensuring Cargo Terminal Operators and Ramp Handling Agents consistently meet SLA and Cathay service standards.
• Item 2 of 3, Build effective partnerships with GHAs, GSSAs, regulatory authorities, and industry stakeholders to strengthen operational resilience and compliance. Build effective partnerships with GHAs, GSSAs, regulatory authorities, and industry stakeholders to strengthen operational resilience and compliance.
• Item 3 of 3, Support audit readiness through audits, self-assessments, and compliance reviews. Support audit readiness through audits, self-assessments, and compliance reviews.

Operational Excellence

• Item 1 of 4, Oversee trucking, charter services, offline cargo handling, and daily cargo operations to ensure safe, efficient, and high-quality execution. Oversee trucking, charter services, offline cargo handling, and daily cargo operations to ensure safe, efficient, and high-quality execution.
• Item 2 of 4, Monitor KPIs, identify trends and bottlenecks, and implement process improvements to enhance operational performance. Monitor KPIs, identify trends and bottlenecks, and implement process improvements to enhance operational performance.
• Item 3 of 4, Drive lean practices and standardization of processes in alignment with regional and Head Office requirements. Drive lean practices and standardization of processes in alignment with regional and Head Office requirements.
• Item 4 of 4, Ensure ULD inventory compliance, support digital cargo initiatives such as e-AWB and e-Freight, and optimize operational costs. Ensure ULD inventory compliance, support digital cargo initiatives such as e-AWB and e-Freight, and optimize operational costs.

People & Capability Building

• Item 1 of 4, Lead and develop a high-performing team with the skills, capabilities, and mindset to deliver operational excellence. Lead and develop a high-performing team with the skills, capabilities, and mindset to deliver operational excellence.
• Item 2 of 4, Coach and mentor team members, fostering collaboration and role modelling Cathay’s values and behaviors. Coach and mentor team members, fostering collaboration and role modelling Cathay’s values and behaviours.
• Item 3 of 4, Identify and develop high-potential talent, supporting training and succession planning in partnership with Cathay Academy and People Managers. Identify and develop high-potential talent, supporting training and succession planning in partnership with Cathay Academy and People Managers.
• Item 4 of 4, Conduct regular performance discussions, set clear expectations, and recognise achievements to drive engagement, accountability, and growth. Conduct regular performance discussions, set clear expectations, and recognise achievements to drive engagement, accountability, and growth.

Operational Duty Holder

• Item 1 of 3, This position is the Operational Duty Holder of port SIN. This position is the Operational Duty Holder of port SIN.
• Item 2 of 3, Maintain accountability for the safe, secure, and compliant delivery of cargo operations, including outsourced activities. Maintain accountability for the safe, secure, and compliant delivery of cargo operations, including outsourced activities.
• Item 3 of 3, Monitor day-to-day operational performance and supplier compliance, driving continuous improvement and operational reliability. Monitor day-to-day operational performance and supplier compliance, driving continuous improvement and operational reliability.

E&A

• Item 1 of 1, Emergency and Accident and Crisis Response responsibilities Emergency and Accident and Crisis Response responsibilities

Requirements

Academic Qualifications

• Item 1 of 3, University degree (or tertiary equivalent) in a related discipline University degree (or tertiary equivalent) in a related discipline
• Item 2 of 3, Additional certification or diploma in logistics, supply chain management, or aviation operations is preferred. Additional certification or diploma in logistics, supply chain management, or aviation operations is preferred.
• Item 3 of 3, Lean Six Sigma Yellow or Green Belt certification preferred. Lean Six Sigma Yellow or Green Belt certification preferred.

Knowledge, Skills, Training and Experience

• Item 1 of 5, 6+ years of cargo services experience, including3+ years in a supervisory or managerial role. 6+ years of cargo services experience, including3+ years in a supervisory or managerial role.
• Item 2 of 5, Strong knowledge of airline operations and international air freight. Strong knowledge of airline operations and international air freight.
• Item 3 of 5, Mandatory possession of Cathay Cargo Freighter RCO Licence and SHE (Super Heavy- as applicable) Licence for freighter-operating ports. Mandatory possession of Cathay Cargo Freighter RCO Licence and SHE (Super Heavy- as applicable) Licence for freighter-operating ports.
• Item 4 of 5, Proven ability to set and achieve goals, lead high-performing teams, and drive results. Proven ability to set and achieve goals, lead high-performing teams, and drive results.
• Item 5 of 5, Excellent interpersonal, communication, decision-making, and time management skills. Excellent interpersonal, communication, decision-making, and time management skills.

Be part of the Cathay Pacific family and join a dynamic team culture working for one of the world’s Top Global Airlines.

Make the most of your leave and take advantage of travel industry discounts including airfares, hotels, tours and car hire.

Fly high with career development opportunities to diversify your skills and experience within the Cathay Pacific family.

Personal & Application Information

Cathay Pacific is an Equal Opportunities Employer. Personal data provided by job applicants will be used strictly in accordance with our Applicant Personal Information Collection Statement and for recruitment purposes only. Candidates not notified within eight weeks may consider their application unsuccessful. We keep records of your data for no longer than is necessary for the purpose for which we obtained them and any other permitted linked purposes. If your application is unsuccessful, we will keep your details on file for as long as is necessary to process your application or for the purposes of further job opportunities if you agree to such longer periods.