Cargo Sales Manager

Cathay Pacific Airways Limited (Singapore); Singapore; On-site; SGD 90,000 - 130,000; Full time

Job summary

Cathay Pacific Airways Limited (Singapore) is seeking a senior Cargo Sales professional to execute regional strategies in SEA, drive revenue targets and deliver customer-focused cargo solutions.

You will support the Cargo Sales team, manage key agent and shipper relationships, analyse market trends and report on performance, while guiding the team to exceed commercial KPIs and maintain Cathay Pacific’s competitive edge in the market.

Qualifications

• University degree in logistics, sales and marketing or business.
• Minimum of 6 years’ experience in airline cargo sales, operations or customer service.
• Strong knowledge of airlines and international airfreight.
• Knowledge of CHAMP CargoSpot System.
• Proven ability to work independently and meet goals.
• Proficiency in Microsoft Office.

Responsibilities

• Execute SEA commercial strategies to achieve revenue targets and KPIs.
• Support Cargo Sales team to generate incremental revenue.
• Lead day-to-day contact with agents and shippers to support revenue generation.
• Analyse and report on market conditions and trends to leverage Cathay Pacific’s competitive advantage.
• Provide superb sales and customer service to maintain and grow existing business.

Skills

Excellent communication

Client management

Negotiation

Strategic thinking

Independent worker

Education

University degree in logistics, sales and marketing or business

Tools

CHAMP CargoSpot System

Microsoft Office

Job description

Company Description

Let your passion fly!

We’re proud to be one of the world’s leading airlines. Our reputation is built on a long track record of success, an ongoing commitment to our home Hong Kong, and on the delivery of customer service that’s straight from the heart.

All of this is possible due to our talented people who share our passion for aviation and our commitment to being the best. Our global family can open up a world of opportunities for you. This means that your first role at Cathay Pacific won’t be your last. It could take you anywhere. Join us and discover just how far you can go!

Role Introduction

To execute the commercial strategies in SEA in order to achieve revenue targets and commercial key performance indicators as well as providing fit for purpose solutions to customers.

Revenue Generation

• Take responsibility to implement the Cargo Business Plan in alignment with local cargo strategies and Key Performance Indicators
• Actively assist the Cargo Sales team, to achieve revenue target and generate incremental revenue.
• Partner with the Area Cargo Manager to leverage their relationships to grow cargo revenue in their respective port.
• Generate revenue promoting agreed sales channels, leveraging CX product, network and product benefits.
• Be active in the market providing excellent and consistent product solutions to customers

Account Management and Sales Administration

• Proactively conduct regular reviews of agents performance to target new revenue opportunities
• Partner with Cargo Services team to provide customer-centric solutions to customers
• Assist in setting the Cargo Business Plan
• Lead and manage the day-to-day contact with agents and shippers to support revenue generation
• Analyse and report on market conditions and trends to leverage CX’s competitive advantage
• Provide superb sales and customer service to capture premium incremental sales and maintain existing business with effective account management
• Proactively promote e-initiatives and reinforce the benefits of Agent-Self Service functions

Safety and Regulatory Compliance

• Participate in a team culture of zero tolerance on safety, security and work health and safety incidents
• Ensure full compliance in safety, security and work health and safety regulatory requirements
• Ensure that all incidents are fully investigated with remedial actions taken to avoid recurrence
• Adhere to any Internal Audit advice, direction or reporting including e.g. monthly gift register advice
• Ensure absolute compliance in Cathay Pacific’s Anti-trust policy and associated guidelines
• Support the Area Cargo Manager in the event of Emergency and/or Accident

Partnerships and External Liaisons

• Actively manage relationships with shippers, key industry and trade partners and associations so that the Company’s interests are well represented.
• Confer recognition on, and earn the loyalty of our highest value customers, including Cargo Clan Elite members

People Development and Performance Management

• Lead, support and encourage own team to achieve success
• Build a strong and motivated team, ensuring the right organisational structure and the right people are in place to foster positive team spirit and facilitate teamwork
• Supervise and mentor direct reports, encouraging effective collaboration
• Demonstrate leadership and lead by example in accordance with Cathay’s core values
• Develop employees with high potential and identify learning opportunities to ensure appropriate training and development
• Maintain active and ongoing dialogue in relation to employee goals and individual performance
• Actively engage with employees to enhance communication and their understanding of department goals
• Support the People Managers to design and conduct internal development programmes including succession planning as appropriate ensuring alignment with Head Office direction
• Enhance the employee experience in line with the role level and the internal brand promise

E&A

Emergency and Accident and Crisis Response responsibilities as required

Requirements

Academic qualifications

• University degree (or tertiary equivalent) preferably with a logistics, sales and marketing or business discipline

Knowledge, skills, training and experience

• Minimum of 6 years’ experience in airline cargo sales, operations or customer service
• Strong working knowledge of airlines and international airfreight
• Knowledge of CHAMP CargoSpot System
• Superb communication and client management skills
• Sensitive to confidential data and numbers
• Proven success record in setting and achieving goals
• Demonstrable ability to work independently
• Proficiency in the use of Microsoft Office Systems

Benefits

Be part of the Cathay Pacific family and join a dynamic team culture working for one of the world’s Top Global Airlines.

Make the most of your leave and take advantage of travel industry discounts including airfares, hotels, tours and car hire.

Fly high with career development opportunities to diversify your skills and experience within the Cathay Pacific family.

Personal & Application Information

Cathay Pacific is an Equal Opportunities Employer. Personal data provided by job applicants will be used strictly in accordance with our Applicant Personal Information Collection Statement and for recruitment purposes only. Candidates not notified within eight weeks may consider their application unsuccessful.

We keep records of your data for no longer than is necessary for the purpose for which we obtained them and any other permitted linked purposes. If your application is unsuccessful, we will keep your details on file for as long as is necessary to process your application or for the purposes of further job opportunities if you agree to such longer periods.