ASSISTANT MANAGER

1ST STOP F&B PTE. LTD.; Singapore; Presencial; SGD 42.000 - 54.000; Jornada completa

Descripción de la vacante

1ST STOP F&B PTE. LTD. in Singapore is seeking an Operations Supervisor to manage daily store tasks and lead opening/closing procedures, stepping in for senior leadership when required.

You will supervise, train, and schedule hourly staff, provide performance feedback, and uphold service standards. The role also involves handling escalated customer issues, tracking stock, coordinating shipments, and monitoring budgets to enforce company policies.

Formación

• Experience leading teams in a fast-paced service environment.

Responsabilidades

• Manage daily store tasks and lead opening/closing procedures.
• Supervise, train, and schedule hourly staff; provide performance feedback.
• Handle escalated customer complaints and maintain service standards.
• Track stock levels, reconcile shipments, monitor budgets, and enforce company policies.

Conocimientos

Staff leadership

Customer service

Training & mentoring

Scheduling

Descripción del empleo

Core Responsibilities

• Operations & Workflow: Manage daily store or department tasks, lead opening and closing procedures, and act as acting manager when senior leadership is away.
• Staff Leadership: Supervise, train, mentor, and schedule hourly employees, while giving performance feedback.
• Customer Service: Handle escalated customer complaints, resolve issues quickly, and maintain service standards.
• Inventory & Admin: Track stock levels, reconcile order shipments, monitor budgets, and enforce company policie