Supervisor, Housekeeping

The Ascott Limited; Singapore; On-site; SGD 29,000 - 42,000; Full time

Job summary

The Ascott Limited in Singapore is seeking a dedicated Attendant, Housekeeping to support daily operations at our Serviced Residence. You will assist the Manager or Assistant Manager, Housekeeping in maintaining high cleanliness standards for residents' homes, public areas and linen, following established procedures and guidelines.

You will lead and train room attendants, coordinate with contractors, and ensure smooth check-in/check-out while delivering exceptional resident service.

Qualifications

• At least 3 years of experience as an Attendant, Housekeeping.
• At least a higher secondary education is preferred.
• Knowledge in conversational English to communicate with multilingual residents.

Responsibilities

• Assist to review standards according to operating procedures and provide support in preparing operational reports to the Management
• Promote teamwork and quality service within the team and coordination with the other departments
• Manage room attendants, linen attendants and contractors during daily operations
• Organise and provide on-job-training programmes for employees and train new room attendants
• Inspect apartments and public areas for maintenance and cleanliness, ensuring each section maintains an excellent standard of resident satisfaction
• Ensure a smooth check-in and check-out process for all residents
• Report any damage and maintenance defects to the Engineering Department
• Attend to all residents' queries and needs, especially those of VIP residents
• Schedule and conduct periodical cleaning programmes
• Perform monthly stock-taking of all linens, uniforms, equipment, supplies and items

Job description

About the role

You will assist the Manager or Assistant Manager, Housekeeping in overseeing the daily housekeeping operations in our Serviced Residence. This includes creating a sense of home away from home for our residence and ensuring the cleanliness of our residents' homes, public area and linen are in accordance with our established procedures and guidelines. You will report directly to the Manager or Assistant Manager, Housekeeping.

Key responsibilities

• Assist to review standards according to operating procedures and provide support in preparing operational reports to the Management

• Promote teamwork and quality service within the team and coordination with the other departments

• Manage room attendants, linen attendants and contractors during daily operations

• Organise and provide on-job-training programmes for employees and train new room attendants

• Inspect apartments and public areas for maintenance and cleanliness, ensuring each section maintains an excellent standard of resident satisfaction

• Ensure a smooth check-in and check-out process for all residents

• Report any damage and maintenance defects to the Engineering Department

• Attend to all residents' queries and needs, especially those of VIP residents

• Schedule and conduct periodical cleaning programmes

• Perform monthly stock-taking of all linens, uniforms, equipment, supplies and items

About you

• At least 3 years of experience as an Attendant, Housekeeping

• At least a higher secondary education is preferred

• Knowledge in conversational English to communicate with multilingual residents

• Supervisory skills

• Passion for coaching and guiding

• Willingness to perform shifts