Assistant E-commerce Manager

FROSTS FOOD & BEVERAGE (PTE.) LTD.; Singapore; On-site; SGD 36,000 - 44,000; Full time

Job summary

FROSTS FOOD & BEVERAGE (PTE.) LTD. in Singapore is seeking a commercially driven Assistant E-Commerce Manager with at least 3 years of experience managing e-commerce or quick-commerce accounts in Singapore.

You will manage the e-commerce channel, drive sales growth, handle account management, promotions, listings and stock availability. Experience with major online grocery platforms like RedMart or Pandamart is highly desirable.

Qualifications

• Diploma or degree in Business, Marketing, E-Commerce or related discipline.
• Minimum 3 years of relevant e-commerce/account management experience in Singapore.
• Hands-on experience managing platforms such as RedMart and Pandamart.
• Experience in FMCG, food & beverage or consumer products is an advantage.
• Strong data interpretation and ability to translate insights into actions.
• Strong communication, presentation and interpersonal skills.
• Able to manage multiple priorities across departments.

Responsibilities

• Manage day-to-day commercial relationships with RedMart, Pandamart and other accounts.
• Develop account plans to grow sales, distribution and market presence.
• Negotiate promotional activities and trading arrangements.
• Plan and execute platform promotions and campaigns.
• Coordinate product listings, assortment and pricing.
• Monitor sales performance and prepare forecasts.
• Liaise with principals, customers and internal teams.
• Coordinate inventory and ensure stock availability.

Skills

Analytical thinking

Negotiation skills

Execution discipline

Cross-functional collaboration

Growth mindset

Team player

Adaptability

Excellent communication

Education

Diploma or Degree in Business/Marketing/E-Commerce

Tools

Microsoft Excel

PowerPoint

Job description

Key Responsibilities

1. Account Management & Business Development

• Manage day-to-day commercial relationships with RedMart, Pandamart and other assigned e-commerce accounts.
• Develop account plans and identify opportunities to grow sales, distribution and market presence.
• Build strong working relationships with buyers, category managers and relevant customer stakeholders.
• Conduct regular business reviews, customers meeting and follow-up on agreed actions.
• Identify opportunities for new product listings, range expansion and new online customers/platforms.

2. Sales & Commercial Management

• Take ownership of sales performance and achievement of assigned sales targets and budgets.
• Monitor sales performance by customer, brand, SKUs and promotions.
• Prepare sales forecasts and track performance against budget and prior periods.
• Negotiate commercial activities, promotional participation and trading arrangements within approved guidelines.
• Monitor trade spending and promotional investment to ensure activities are commercially viable.
• Track account profitability and recommend actions to improve sales quality and return on investment.
• Attend meetings and liaison with principals (brand owners), customers and internal multi-functional teams.

3. Product Listings & Assortment

• Manage new product listing submissions and ensure products are accurately represented on customer platforms.
• Review assortment regularly and identify listing gaps or opportunities.
• Coordinate product information, images, descriptions, pricing and other materials required for online listings.
• Monitor product availability and address out-of-stock or listing issues promptly.

4. Promotions & Campaign Execution

• Plan and execute platform promotions, campaigns and key online shopping events.
• Work with customers and internal teams to secure appropriate promotional visibility and participation.
• Coordinate promotional pricing, stock availability and campaign mechanics.
• Review post-promotion performance and effectiveness to improve future activities.

5. E-commerce Performance & Analytics

• Analyse customer and platform data to identify sales trends, opportunities and performance gaps.
• Monitor key metrics including sales growth, SKU performance, promotional performance, stock availability and conversion-related indicators where data is available.
• Prepare periodic sales and performance reports.

6. Inventory & Supply Coordination

• Work closely with Purchasing, Supply Chain and Operations teams to maintain healthy stock availability.
• Provide forecasts for promotions and major campaigns to support inventory planning.
• Proactively identify potential stock shortages, excess inventory or slow-moving products and recommend appropriate actions.
• Coordinate internally to ensure promotional activities are supported by sufficient inventory.

7. Internal Coordination

• Work closely with Trade Marketing team on channel campaigns, product launches and promotional materials.
• Coordinate with Finance on pricing, claims, deductions and account-related commercial matters.
• Liaise with Customer Service, Operations and Supply Chain to resolve order, delivery and availability issues.
• Ensure agreed customer activities are executed accurately and on time.
• Perform other assignments and tasks as required from time to time.

Requirements

• Diploma or Degree in Business, Marketing, E-Commerce or related discipline.
• Minimum 3 years of relevant experience managing e-commerce, online grocery or quick-commerce accounts in Singapore.
• Hands-on experience managing platforms such as RedMart and/or pandamart is strongly preferred.
• Experience within FMCG, food & beverage, grocery or consumer products would be an advantage.
• Demonstrated experience in account management, commercial negotiations and promotional planning.
• Strong analytical skills with the ability to interpret sales and customer data and turn insights into actions.
• Proficient in Microsoft Excel and PowerPoint.
• Good understanding of pricing, margins, trade promotions and commercial fundamentals.
• Strong communication, presentation and interpersonal skills.
• Able to manage multiple priorities and work effectively across different departments.
• Self-motivated, commercially minded, detail-oriented and results-driven.
• Adaptable, ready to embrace changes and take-on additional roles when required.

Commercial acumen:

• Understands that sales growth needs to be balanced with margins and sustainable investment.

• Account ownership: Takes responsibility from planning through execution and follow-up.
• Analytical thinking: Comfortable using data to identify issues and opportunities.
• Negotiation skills: Able to represent Frosts' commercial interests while maintaining constructive customer relationships.
• Execution discipline: Strong attention to detail, particularly for pricing, promotions, listings and stock.
• Problem solving: Able to react quickly to availability, listing, pricing or operational issues.
• Cross-functional collaboration and team player: Can coordinate effectively with Sales, Marketing, Supply Chain, Finance and Operations.
• Growth mindset: Actively looks for new listings, new customers and ways to expand the e-commerce business.

We are looking for a commercially driven Assistant E-Commerce Manager with at least 3 years of experience managing e-commerce or quick-commerce accounts in Singapore. The role will primarily manage e-commerce channel, with responsibility for sales growth, account management, promotions, product listings, assortment, stock availability and commercial performance. Candidates with FMCG or food & beverage experience and direct exposure to major online grocery platforms will have a strong advantage.

Salary range: $3,200 - $3,900 (Salary commensurate with qualifications and experience)