Assistant Director (Service and Digital Transformation), FLG/OPT

Ministry Of Social And Family Development; Singapore; On-site; SGD 150,000 - 190,000; Full time

Job summary

The Ministry of Social and Family Development (MSF) is seeking a senior leader to drive digital and technology transformation within the Family Life Group (FLG) Operations Planning & Transformation division. You will lead a team to design and implement transformation plans that improve user experience, service delivery and programme effectiveness, aligning with MSF strategic outcomes.

You will partner with stakeholders across Ministry and WOG to identify gaps, develop use cases, prototype proofs

Qualifications

• At least 8 years of experience in digital transformation or related fields.
• Strong analytical and strategic thinking with systems perspective.
• Proven leadership of transformation teams and stakeholder management.
• Interest in AI and emerging digital technologies is a plus.

Responsibilities

• Lead a team to drive digital and technology transformation plans across FLG.
• Improve user experience, service delivery and programme efficacy.
• Identify gaps, develop use cases and prototypes to scale innovations.
• Collaborate with Ministry and Whole-of-Government stakeholders to deliver outcomes.

Skills

Digital transformation leadership

Stakeholder engagement

Team leadership

Strategic thinking

Analytical skills

Tools

Data analytics platforms

AI concepts awareness

Job description

What the role is:

Families are the bedrock of our society. The goal of Family Life Group (FLG) is to build strong and resilient families, supporting them through all life stages. As the central division for FLG, the Operations Planning & Transformation (OPT) division is responsible for ops strategy, corporate planning, data and digitalisation, transformation as well as organisational development strategies for FLG.

What you will be working on:

You will be leading a team to drive digital and technology transformation plans across Family Life Group, to improve business outcomes such as user experience, service delivery and programme efficacy. Our aim is to strengthen access to FLG services and programmes and deliver MSF’s strategic outcomes of encouraging marriage and parenthood.The role involves the following:

• Conducting systems-level review and planning of FLG’s digital, AI and technology capabilities to optimise FLG services and programmes that involves both Ministry and Whole-of-Government (WOG) stakeholders.
• Identifying technological gaps and opportunities to improve service delivery and programme implementation to better serve families through all stages of life.
• Evaluating and addressing cross-cutting service gaps and enhance customer experience.
• Spearheading FLG’s digital and technology priorities and plans.
• Identify and develop technology use cases that can transform core businesses/service delivery in FLG. This include working with key stakeholders to discover, design, prototype (e.g. proof-of-concepts) to scale up.

What we are looking for:

To meet the challenges of this role, you should possess:At least 8 years of experience in digital transformation, such as digitalisation of operations, leveraging digital tech to improve business outcomes, creating digital products or platforms or encouraging innovation and experimentation in digital-tech or AI.

• KEY TRAITS- Strong analytical and critical thinking, writing and communication skills.
• - Ability to analyse issues from a strategic and systems perspective, while having a good grasp of details and processes.
• - Strong stakeholder engagement and management skills.
• - Experience in leading teams in transformation related work.
• - Strong problem-solving skills with proven ability to deliver impact in greenfield environments- Strong interest in digital technology and emerging technologies (eg. AI) will be a plus

About Ministry Of Social And Family Development

Join Us at MSF for a Meaningful, People-Centric Career!At MSF, our mission is to nurture and build resilient individuals, strong families, and a caring society. We offer meaningful and impactful people-centric careers in the design and delivery of policies, services and programmes. We are an all-inclusive and family friendly workplace where career growth is prioritised through a comprehensive suite of development opportunities to help our officers succeed today as well as be future-ready. We do this through various formal and informal learning and development programmes for officers to build different competencies and gain diverse work experiences within MSF, the Public as well as the Social Service Sectors.