Assistant Director / Senior Manager (Service Performance), RPG/PCD

Ministry Of Social And Family Development; Singapore; On-site; SGD 90,000 - 120,000; Full time

Job summary

The Ministry Of Social And Family Development (MSF) invites applications for a leadership role within the Rehabilitation and Protection Group. You will head the Vendor Management Team under the Partner & Capability Development division to strengthen service performance across funded providers and outsourced services, ensuring high standards and effective partnerships.

You will develop data standards, drive process improvements and oversee corporate planning, staff engagement, and progress

Qualifications

• Leadership experience in operations management or planning.
• Experience in data management, data analysis and data visualization.
• Strong written and verbal communication skills with ability to convey complex ideas.
• Ability to build relationships with diverse internal and external stakeholders.
• Experience in business process reengineering, service design or corporate planning is advantageous.

Responsibilities

• Develop systematic tracking and assessment of service delivery and performance of funded programme providers.
• Collaborate with PSV/other teams to establish data standards and data quality controls.
• Initiate business process reengineering or design-thinking workstreams to streamline processes.
• Oversee corporate planning, workplan development and staff engagement in PCD.
• Develop a robust performance management framework and clear KPI metrics for agencies.
• Lead data-driven decision making and build/maintain PCD dashboards and data systems.
• Support reappointment and renewal of funding agreements with SSRs/KPIs.
• Collaborate with stakeholders to improve overall partner management and outsourcing strategies.

Skills

Leadership

Data analysis

Data visualization

Written communication

Education

Social Sciences / Public Policy / Data Science background

Job description

What the role is:

The Rehabilitation and Protection Group (RPG) undertakes the statutory functions in the rehabilitation of adult and youth offenders, and the protection of children, families and vulnerable adults (VAs). Our mission is to empower individuals and families to break cycles of abuse, neglect and offending.As part of the RPG family, the Partner & Capability Development (PCD) division drives evidence-based practice and capability building through applied research and effective strategies. We strengthen coordination of common services and enable holistic partner management to deliver effective services and programmes.

What you will be working on:

The role of the Vendor and Partner Management (VPM) Branch is to strengthen service management levers and uplift performance of service providers across specialist agencies, vendor services and out-of-home care programmes, ensuring high service standards and effective partnership management to enhance client outcomes in the protection ecosystem. Within the VPM Branch, the Vendor Management Team plays a pivotal role in optimising manpower resources and enhancing client safety and outcomes through strategic outsourcing of operational functions to vendors, while the Performance Management Team drives division, branch and sector performance through service performance analysis and reviews, driving productivity and efficiency of key processes and overseeing corporate planning in the Division.Reporting to the Senior Assistant Director of the Vendor & Partner Management Branch, you will lead the Performance Management team with one senior manager and manager.Your responsibilities includea. Develop systematic tracking and assessment of service delivery and performance of funded programme providers and outsourced services, to ensure sufficient system capacity and proactive flagging of under-performance or emerging service issues.b. Provide support and work with other teams within PSV to establish data standards and processes that ensure the integrity, quality and accessibility of data pertaining to PCD-managed programmes and servicesc. Initiate Business Process Reengineering, Design Thinking or Ops-tech workstreams to redesign and streamline processes within funded and outsourced servicesd. Oversee the corporate planning function in PCD, including workplan development, staff engagement and communications, implementation and progress trackingSupervising your team in the following areas:e. To develop a robust performance management framework to evaluate the performance of the agenciesf. To ensure that clear performance metrics and Indicators are set up and communicated to the agenciesg. Collaborate with teams within PCD as well as other stakeholders within PSV/RPG, to support data-driven decision makingh. Oversee the team in building and maintaining PCD dashboard or/and other data management systemsi. Provide support and work in collaboration with other teams to build up a more data-driven culture within PCDj. Supervise the team in the submissions involving the reappointment and renewal of funding agreements. This includes the review of SSRs/KPIs for partners.k. Support corporate planning and staff engagement for PCD

What we are looking for:

• Educational background in Social Sciences, Public Policy or Data Science


• At least 3 years of leadership or supervisory experience in operations management or planning, data management and/or data analysis and data visualisation


• Experience in business process reengineering, service design, process reviews or corporate planning


• Strong leadership and management skills with ability to guide staff through complex operational challenges


• Strong analytical, writing and communication skills with capacity for conceptual thinking and multitasking


• Ability to build relationships and communicate effectively with diverse internal and external stakeholders including government agencies, SSAs, and community partners

About Ministry Of Social And Family Development

Join Us at MSF for a Meaningful, People-Centric Career!At MSF, our mission is to nurture and build resilient individuals, strong families, and a caring society. We offer meaningful and impactful people-centric careers in the design and delivery of policies, services and programmes. We are an all-inclusive and family friendly workplace where career growth is prioritised through a comprehensive suite of development opportunities to help our officers succeed today as well as be future-ready. We do this through various formal and informal learning and development programmes for officers to build different competencies and gain diverse work experiences within MSF, the Public as well as the Social Service Sectors.