Senior Executive, Hospitality Operations
SATS Ltd.
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Job summary
SATS Ltd. is seeking a Senior Executive, Hospitality Operations to oversee daily hospitality, banquet, and event services, ensuring exceptional guest experiences.
You will lead frontline teams, coordinate event execution, and ensure adherence to safety and quality standards. You will work with sales, culinary, and operations teams to deliver flawless events, manage resources, and contribute to customer satisfaction and business performance.
Qualifications
- Minimum 4 years of hospitality, banquet, or event operations experience.
- Experience leading teams and managing large-scale events.
- Strong leadership and customer service skills.
- Food Safety Certification preferred.
Responsibilities
- Lead front-of-house operations for hospitality suites, banquets, and events.
- Work with sales and culinary teams to ensure successful event delivery.
- Maintain quality and integrity of food and beverage services.
- Develop strategies to improve operational efficiency and service standards.
- Manage staffing, rostering, and staff deployment.
- Oversee budgeting, inventory, and cost controls.
Skills
Education
Job description
Headquartered in Singapore, SATS Ltd. is one of the world's largest providers of air cargo handling services and Asia's leading airline caterer. SATS Gateway Services provides airfreight and ground handling services including passenger services, ramp and baggage handling, aviation security services, aircraft cleaning and aviation laundry. SATS Food Solutions serves airlines and institutions, and operates central kitchens with large-scale food production and distribution capabilities for a wide range of cuisines.
SATS is present in the Asia-Pacific, the Americas, Europe, the Middle East and Africa, powering an interconnected world of trade, travel and taste. Following the acquisition of Worldwide Flight Services (WFS) in 2023, the combined SATS and WFS network operates over 215 stations in 27 countries. These cover trade routes responsible for more than 50% of global air cargo volume. SATS has been listed on the Singapore Exchange since May 2000. For more information, please visit www.sats.com.sg
At SATS, people are our greatest asset and we build our success on the knowledge, expertise and performance of every contributor, by embracing diversity and uniqueness. As part of our holistic approach and commitment to embracing FAM (Fulfilling, Appreciated, Meaningful) in the workplace, we offer the runway to develop Fulfilling careers that foster your career growth, recognising and Appreciating the strength of talent and capabilities that we continue to build internally; and inspiring and encouraging each other to make Meaningful contributions in the work we do at SATS.
Headquartered in Singapore, SATS Ltd. is one of the world's largest providers of air cargo handling services and Asia's leading airline caterer. SATS Gateway Services provides airfreight and ground handling services including passenger services, ramp and baggage handling, aviation security services, aircraft cleaning and aviation laundry. SATS Food Solutions serves airlines and institutions, and operates central kitchens with large-scale food production and distribution capabilities for a wide range of cuisines.
SATS is present in the Asia-Pacific, the Americas, Europe, the Middle East and Africa, powering an interconnected world of trade, travel and taste. Following the acquisition of Worldwide Flight Services (WFS) in 2023, the combined SATS and WFS network operates over 225 stations in 27 countries. These cover trade routes responsible for more than 50% of global air cargo volume. SATS has been listed on the Singapore Exchange since May 2000. For more information, please visit www.sats.com.sg
At SATS, people are our greatest asset and we build our success on the knowledge, expertise and performance of every contributor, by embracing diversity and uniqueness. As part of our holistic approach and commitment to embracing FAM (Fulfilling, Appreciated, Meaningful) in the workplace, we offer the runway to develop Fulfilling careers that foster your career growth, recognising and Appreciating the strength of talent and capabilities that we continue to build internally; and inspiring and encouraging each other to make Meaningful contributions in the work we do at SATS.
The Senior Executive, Hospitality Operations is responsible for overseeing the daily operations of hospitality, banquet, and event services to ensure exceptional guest experiences and service excellence. This role leads frontline teams, coordinates event execution, manages operational resources, and ensures compliance with safety and quality standards while supporting business performance and customer satisfaction.
- Lead front-of-house operations for hospitality suites, banquets, and events.
- Work closely with sales and culinary teams to ensure successful event delivery.
- Maintain consistency, quality, and integrity of food and beverage products and services.
- Develop and implement strategies to improve operational efficiency and service standards.
- Support menu planning initiatives, including banquet, suite, seasonal, and special event offerings.
- Manage daily operations in compliance with company policies and regulatory requirements.
- Lead, coach, and develop hospitality teams to achieve service excellence.
- Manage manpower planning, rostering, and staff deployment.
- Support recruitment, training, and staff engagement initiatives.
- Build strong relationships with customers, clients, and internal stakeholders.
- Ensure customer satisfaction through exceptional service delivery.
- Address feedback and service issues promptly and professionally.
- Monitor labour costs, inventory, and COGS to support profitability.
- Assist with budgeting, forecasting, and financial reporting.
- Ensure effective inventory control and purchasing practices.
- Ensure compliance with WSH, Food Safety, HACCP, and regulatory requirements.
- Uphold food hygiene, service, and operational standards.
- Promote a safe, secure, and compliant work environment.
- Diploma in Hospitality, Business, Tourism, or a related field.
- Minimum 4 years of hospitality, banquet, or event operations experience.
- Experience leading teams and managing large-scale events.
- Strong leadership, customer service, and stakeholder management skills.
- Good knowledge of food & beverage operations and service standards.
- Food Safety Certification preferred.
- Organised, detail-oriented, and able to work in a fast-paced environment.
- Professional, personable, and passionate about delivering exceptional guest experiences.
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