Assistant Customer Relations Officer

Heptacon Construction Pte Ltd; Singapore; Vor Ort; SGD 36.000 - 58.000; Vollzeit

Zusammenfassung

Heptacon Construction Pte Ltd is seeking a coordinator to assist the CRO in planning and launching PR programs for construction projects. You will conduct surveys of conditions, take measurements, and plan/co-ordinate tasks to keep works on schedule.

You will handle enquiries and feedback, facilitate smooth procedures among residents, contractors, consultants and authorities, and help keep residents informed about retrofit provisions and project impacts.

Jobbeschreibung

Core responsibilities:

• Assist CRO to plan and launch public relation programs for the construction projects, such as preparing circulars, letters and notices.
• Conduct survey on existing condition, such as: spalling concrete and ceiling leakage etc. as well as taking measurement.
• Plan and coordinate assigned work to be carried out in a timely manner.
• Handle enquires, feedback and complaints pertaining to the projects as well as follow-up on actions to resolve it.
• Work closely and ensure smooth operation procedure during upgrading work between the relevant parties such as residents, contractors, consultants and authorities like the Town Councils and Housing Development Board (HDB) etc. as well as take proactive measures in mitigating complaints arising from the construction activities.
• Show, explain and demonstrate to residents and/or tenants the location and purpose of retrofits provisions.
• Maintain good rapport and positive relations with the residents and/or tenants.
• Conduct regular visits to residents and/ or tenants affected by the works to gather feedback and keep them posted of the work schedule's changes and impacts.
• Perform administrative/clerical duties.
• Ad-hoc duties as assigned.