Customer Relations Officer / Assistant Customer Relations Officer

KIAN HIAP CONSTRUCTION PTE LTD; Singapore; Vor Ort; SGD 39.000 - 56.000; Vollzeit

Zusammenfassung

KIAN HIAP CONSTRUCTION PTE LTD is seeking a Communications/Resident Liaison Officer for HIP projects in Singapore. The role focuses on managing public relations with residents, coordinating with multiple stakeholders, and maintaining accurate records.

The successful candidate will handle information centre operations, respond to resident feedback, and assist in scheduling and logistics to ensure smooth project execution.

Qualifikationen

• Minimum GCE A Level with 2-3 years of public relations experience, preferably in HIP projects.
• Must communicate effectively in English and one other official language.
• Proficient in Microsoft Office (Word/Excel/PPT).

Aufgaben

• Capable of taking instruction from Client’s Rep, consultants and contractor’s project manager as required.
• Manage public relations issues and general project queries with residents effectively.
• Liaise with subcontractors and project stakeholders (HDB, Town Council, Consultants) on resident matters.
• Generate HIP block schedule and units work schedules to aid materials and manpower planning.
• Manning the Information Centre Counter operations and Information Hotline.
• Attend to residents’ defect feedback or queries and arrange visits or inspections by RTO and Supervisor.
• Draft replies to feedback/queries within stipulated timeframes.
• Record and file vital documents per HDB requirements into HICS; assist with admin and logistics for Working Committee Meetings.

Kenntnisse

Public relations

Communication

Interpersonal skills

Ausbildung

GCE A-Level

Tools

Microsoft Office

Word

Excel

PowerPoint

Jobbeschreibung

Responsibilities and Duties:

• Capable of taking instruction from Client’s Rep, consultants and contractor’s project manager as and when required or directed.


• CRO shall be competent and possesses the skill, knowledge and ability to manage the public relations issues and general project queries with residents effectively.


• He/ She shall possess good communication and interpersonal skills in liaising with subcontractors in day-to-day’s work activities and project stakeholders (HDB, Town Council and Consultants) pertaining to the project/ resident’s matters.


• CRO shall generate the HIP block schedule and units work schedules in good times to aid the materials & manpower resources planning.


• Manning the Information Centre Counter operations and Information Hotline.


• Attend to residents’ defect feedback or query and making appointment with owner for a visit or joint inspection by RTO and Supervisor. Making appointment for Supervisor to attend the defect rectification and monitoring of work done for defect closure.


• Draft and reply to feedback/ queries and message from residents within stipulated timeframes.


• CRO shall be in-charge of proper recording and filing of vital documents required by HDB, forms and records, and photos into HICS.


• He/ she shall attend and provide administrative assistance and logistic supports in the Working Committee Meeting (Construction Phase) as and when directed by Client’s Rep or Consultants.

Requirements:

• Minimum GCE “A” Level with 2-3 years of public relations experiences preferably in Home Improvement Program (HIP) projects.


• He/ She shall be capable of communicating effectively in English and one other official language.


• Possesses computer skills in Microsoft Office, Word, Excel and PPT.