Customer Relations Officer: Housing Projects & Coordination

Progressive Builders Pte Ltd; Singapore; On-site; SGD 31,000 - 40,000; Full time

Job summary

Progressive Builders Pte Ltd in Singapore is seeking a Customer Relations Officer (CRO) to support the EAST Programme for private housing and condominiums in the North-East region. Coordinate site survey and installation appointments with homeowners and handle incoming calls and enquiries.

You will follow up on requests, update case status and information in the system, monitor progress, and coordinate schedule changes with relevant parties.

Qualifications

• Minimum GCE 'A' Level.
• Minimum 2 years of public relations/customer service experience in HDB upgrading projects.
• Strong communication, interpersonal and customer service skills.
• Pleasant personality with a friendly and professional disposition.
• Good organisational and follow-up skills.
• Comfortable handling phone calls and communicating with homeowners.
• Able to work 5.5 days per week.

Responsibilities

• Coordinate site survey and installation appointments with homeowners.
• Handle incoming calls and customer enquiries.
• Follow up on customer requests, feedback and pending appointments.
• Update case status, appointment details and customer information in the system.
• Monitor case progress and coordinate schedule changes with relevant parties.
• Perform other duties as assigned by the Project Manager or Management.

Skills

Communication

Interpersonal skills

Customer service

Phone handling

Organisational skills

Follow-up

Homeowner coordination

Education

GCE A Level

Job description

Progressive Builders Pte Ltd in Singapore is seeking a Customer Relations Officer (CRO) to support the EAST Programme for private housing and condominiums in the North-East region. Coordinate site survey and installation appointments with homeowners and handle incoming calls and enquiries.

You will follow up on requests, update case status and information in the system, monitor progress, and coordinate schedule changes with relevant parties.