Assistant Branch Manager

SHUGAR AESTHETICS PTE. LTD.; Singapore; On-site; SGD 48,000 - 60,000; Full time

Benefits offered by this job

Competitive salary

Performance incentives

Staff discount

Career growth

Supportive environment

Job summary

SHUGAR AESTHETICS PTE. LTD. is seeking a proactive Assistant Branch Manager to oversee daily salon operations, drive service quality, and lead our team toward business targets.

The role demands strong people management skills, a passion for beauty and nail services, and the ability to create a welcoming environment for clients and staff. You will supervise staff, manage appointments, handle feedback, and support inventory, training, and promotions to boost customer engagement.

Qualifications

• 2+ years in beauty, nail, or retail management.
• Strong leadership and team management abilities.
• Excellent customer service and communication skills.
• Able to work retail hours, weekends & holidays.
• Good organisational skills and attention to detail.

Responsibilities

• Assist Branch Manager in daily salon operations.
• Supervise and motivate staff to meet service & sales goals.
• Manage appointment schedules and ensure smooth workflow.
• Handle customer feedback and promptly resolve issues.
• Monitor inventory levels and coordinate product orders.
• Maintain cleanliness, hygiene, and service standards per policy.
• Assist in staff training and performance evaluations.
• Support marketing and promotional activities to engage customers.

Skills

Leadership

Customer service

Communication

Team management

Retail management

Tools

Microsoft Office

POS systems

Job description

About Us

Shugar Prestige is a premium beauty and nail salon located in the heart of Orchard Road. We are dedicated to delivering exceptional customer service, professional beauty treatments, and a luxurious experience for our clients.

Job Overview

We are seeking a proactive and customer-oriented Assistant Branch Manager to support daily operations, ensure service quality, and lead our team to achieve business targets. The ideal candidate will have a passion for the beauty and nail industry, strong people management skills, and the ability to create a welcoming environment for both customers and staff.

Key Responsibilities

• Assist the Branch Manager in overseeing daily salon operations
• Supervise and motivate staff to achieve service and sales goals
• Manage appointment schedules and ensure smooth workflow
• Handle customer feedback and resolve service issues promptly
• Monitor inventory levels and coordinate product orders
• Maintain cleanliness, hygiene, and service standards in line with company policies
• Assist in staff training and performance evaluations
• Support marketing and promotional activities to drive customer engagement

Requirements

• Minimum 2 years of experience in beauty, nail, or retail management
• Strong leadership and team management skills
• Excellent customer service and communication abilities
• Ability to work retail hours, weekends, and public holidays
• Good organisational skills and attention to detail
• Proficiency in Microsoft Office and basic POS systems
• Experience in beauty/nail services is an advantage

What We Offer

• Competitive salary with performance incentives
• Staff discounts on beauty and nail services
• Career growth opportunities within a premium salon brand
• Supportive and dynamic work environment

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