Assistant Banquet Manager

PARADOX CLARKE QUAY PTE. LTD.; Singapore; On-site; SGD 30,000 - 45,000; Full time

Job summary

Paradox Clarke Quay Pte. Ltd. is seeking an Assistant Banquet Manager to oversee banquet operations. The role involves managing staff, ensuring high service standards, and coordinating events. The ideal candidate will have 3-4 years of experience in food & beverage management, strong leadership skills, and a customer-service mindset.

Qualifications

• Minimum 3-4 years of relevant experience.
• Knowledge of Food & Beverage and menu planning.
• Ability to work under pressure in a fast-paced environment.

Responsibilities

• Manage daily activities of the Banquet staff and ensure quality service.
• Coordinate with other departments and ensure guest satisfaction.
• Inspect function areas and ensure proper set-up for events.

Skills

Leadership

People Management

Customer Service

Conflict Management

Service Recovery

Multi-tasking

Tools

MS Office

POS Systems

Job description

Paradox Singapore is seeking a Assistant Banquet Manager to assist in banquet / event operations to ensure the achievement of established food and beverage quality; guest service quality standards; departmental revenue and profit goals.

What you'll be doing

• Conduct roll call of the function to the team before the function begins, highlighting special pointers where necessary.

• Assist in managing the day-to-day activities of the Banquet staff. Schedule employees, including part-timers to ensure proper coverage for all banquet events and activities. Ensure all staff are properly trained and have the tools and equipment needed to effectively carry out their job functions.

• Promote teamwork and quality service through daily communication and coordination with other departments.

• Train, manages and motivates the Banquet department to provide a high standard of service for customers.

• Provide direction and support to the team daily.

• Ensure guests are greeted upon arrival. Respond to guest requests and complaints in a prompt and professional manner. Make appropriate service recovery gestures according to established guidelines to ensure total guest satisfaction.

• Ensure that all Banquet events are executed according to Banquet Event Order to client satisfaction.

• Make regular client contact for banquet/events through Daily Meetings Debrief and ensure all hotel operational details are executed correctly.

• Post event, obtain client feedback, review guest check with client after function and obtain signature.

• Ensure client feedback is communicated and acted upon internally and manage timely resolution of any issues with the client. Feedback it to the superior.

• Ensure that rooms are set-up and service delivery is carried out according to guest expectations and banquet event order.

• Inspect scheduled function areas/rooms, table set-ups, bar set-ups, buffet tables, receptions and coffee breaks for cleanliness, attractiveness, and proper layout.

• Meet with Kitchen Staff to review scheduled groups’ menu. Ensure agreement of delivery times, amounts, and arrangements.

• Ensure that equipment is prepared for the following day’s work. Ensure that all banquet equipment is in proper operational condition and is cleaned on a regular basis. Ensure that all banquet facilities are cleaned, vacuumed, and properly stocked according to anticipated business volumes.

• Assist in reviewing par levels for supplies and equipment and completing requisitions to replenish shortages or additional items needed for anticipated business.

• To perform any other duties that may be assigned by the Management.

What we're looking for

• Minimum 3 - 4 years of relevant experience.

• Knowledge of Food & Beverage, menu planning and management, various computer software programs (MS Office, POS, etc.)

• Well-informed with regards to the fast-moving trends of Food & Beverage

• Strong leadership, people management and training skills.

• Customer service-oriented with in-depth knowledge of basic business management processes.

• Excellent interpersonal, conflict management and service recovery skills

• Ability to multi-task and work under pressure in a fast-paced environment.

Apply now for this exciting Assistant Banquet Manager opportunity at Paradox Singapore!