Asset & CSI Management Analyst

Banking Computer Services Pte Ltd; Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

Banking Computer Services Pte Ltd is seeking an ITSM CSI Lead to drive service excellence, process maturity, and strategic improvements across the organization. You will build and govern the CSI practice, prioritizing initiatives and measuring benefits realization to ensure technology services evolve with regulatory and customer expectations.

The role manages IT assets across hardware, software, cloud, and SaaS, ensuring governance, lifecycle management, and audit readiness while aligning with

Qualifications

• Bachelor’s degree in Information Technology, Computer Science, Engineering, or a related field.
• Minimum 6 years of ITSM, Service Improvement, Operational Excellence, or Technology Governance experience.

Responsibilities

• Establish and lead IT Asset Management strategy for hardware, software, cloud, and SaaS assets.
• Ensure MAS regulations, cybersecurity, and governance standards related to IT assets are met.
• Oversee full asset lifecycle: procurement, deployment, maintenance, refresh, retirement.
• Implement and maintain ITAM tools, CMDB integrity, and asset tracking processes.
• Collaborate with Cybersecurity, Infrastructure, and App teams for asset hygiene and patch compliance.
• Participate in audits and maintain accurate asset inventories for compliance.
• Define asset governance standards, naming conventions, and configuration policies.
• Manage ITAM policies, procedures, training, and stakeholder engagement across functions.
• Maintain Technology Improvement Roadmap and CSI policies to improve service quality.
• Track improvement initiatives and measure benefits realization against objectives.
• Provide executive reporting on CSI performance and value realization.

Skills

ITIL

CSI leadership

Stakeholder mgmt

Programme mgmt

Regulated env

ServiceNow

Education

Bachelor’s degree in IT/CS/Engineering

Tools

ServiceNow

Job description

Team and Position Summary

The ITSM team ensures BCS ITIL processes are operationally relevant and optimised with sufficient controls, providing Technology Teams with a framework to operate and deliver IT services to our customers.

The ITSM Continual Service Improvement (CSI) Lead is responsible for driving service excellence, process maturity, operational effectiveness, and strategic improvement initiatives across the organization.The role establishes and manages the CSI practice, identifying opportunities for improvement, prioritizing initiatives, measuring benefits realization, and ensuring that technology services continuously evolve to support business objectives, regulatory requirements, and customer expectations.

The incumbent alsoensures effective governance, compliance, lifecycle management, and optimization of hardware, software, cloud, and SaaS assets while maintaining an accurate view of the organization's technology estate.

Key Responsibilities

Asset Management:

• Establish and lead the enterprise-wide IT Asset Management strategy covering hardware, software, cloud, and SaaS assets.
• Ensure compliance with MAS regulations, cybersecurity requirements, and internal governance standards related to IT assets.
• Oversee and continuously improve the full asset lifecycle, including procurement, deployment, maintenance, refresh, and retirement.
• Implement and maintain ITAM tools, asset repositories, CMDB integrity, and asset tracking processes.
• Collaborate with Cybersecurity, Infrastructure, and Application teams to ensure asset hygiene, patch compliance, and end-of-life risk management.
• Participate in internal and external audits and maintain accurate asset inventories for regulatory, financial, and security compliance.
• Establish and enforce asset governance standards, naming conventions, and configuration policies.
• Manage ITAM policies, procedures, training, and stakeholder engagement across Technology, Finance, Procurement, and Risk functions.

Continuous Improvement:

• Maintain the Technology Improvement Roadmap.
• Review CSI policies, standards, success measures, and reporting requirements.
• Align improvement initiatives with organizational objectives, operational resilience goals, and digital transformation strategies.
• Evaluate, prioritize, and manage improvement opportunities across Technology and ITSM practices.
• Establish business cases, expected benefits, implementation plans, and success criteria.
• Track and manage improvement initiatives through completion.
• Manage dependencies, resource requirements, risks, and delivery timelines.
• Conduct maturity assessments across ITSM processes and technology operations.
• Identify process inefficiencies, control weaknesses, operational bottlenecks, and automation opportunities.
• Partner with process owners to improve service quality and operational effectiveness.
• Drive standardization, simplification, and optimisation initiatives.
• Define and maintain CSI KPIs, success metrics, and benefits tracking models.
• Measure achievement of improvement outcomes against expected business value.
• Provide executive reporting on service improvement performance and value realization.
• Drive stakeholder engagement and organisational adoption of improvement initiatives.

Requirements

Education and Experience

• Bachelor’s degree in Information Technology, Computer Science, Engineering, or a related field
• Minimum 6 years of experience in IT Service Management, Service Improvement, Operational Excellence, or Technology Governance.

Skills and Knowledge

• Demonstrated ability to lead and deliver enterprise-wide continual service improvement initiatives that drive operational excellence
• Strong knowledge of ITIL 4/5 Continual Improvement practices, with proven experience embedding continual improvement frameworks across IT service management functions.
• Strong analytical, planning, and programme management skills, with the ability to manage multi‑priority commitments.
• Good stakeholder management and communication skills, with experience influencing and engaging senior leaders and cross‑functional teams.
• Experience working within regulated environments, preferably in the financial services sector.
• Working knowledge of ServiceNow and its application in IT service management and continual improvement initiatives is an advantage.

Professional Certifications

• ITIL 4/5 certification preferred.