Asset & CSI Lead – ITAM & ITIL Excellence

BANKING COMPUTER SERVICES PRIVATE LIMITED; Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

Banking Computer Services Private Limited in Singapore seeks an ITSM CSI Lead to drive service excellence and mature ITIL processes while ensuring regulatory alignment. The role establishes and manages the CSI practice, identifies improvement opportunities, measures benefits, and guides governance of hardware, software, cloud, and SaaS assets.

You will partner with Cybersecurity, Infra, and App teams to enhance asset hygiene and delivery performance.

Qualifications

• Bachelor’s degree in IT, CS, Engineering, or related field.
• Minimum 6 years of ITSM/Service Improvement/Operational Excellence experience.

Responsibilities

• Establish and lead enterprise-wide IT Asset Management strategy for hardware, software, cloud, and SaaS assets.
• Ensure compliance with MAS regulations, cybersecurity requirements, and internal governance standards.
• Oversee full asset lifecycle: procurement, deployment, maintenance, refresh, retirement.
• Implement and maintain ITAM tools, CMDB integrity, and asset tracking processes.
• Collaborate with Cybersecurity, Infra, and App teams for asset hygiene and patch compliance.
• Participate in audits and maintain asset inventories for regulatory, financial, and security compliance.
• Establish asset governance standards, naming conventions, and configuration policies.
• Manage ITAM policies, procedures, training, and stakeholder engagement across functions.
• Maintain CSI Roadmap and review policies, standards, and metrics.
• Align improvement initiatives with objectives, resilience goals, and digital strategies.
• Evaluate and manage improvement opportunities across ITSM and technology operations.
• Create business cases, benefits, plans, and success criteria for improvements.
• Track progress of initiatives through completion and manage dependencies and risks.
• Provide executive reporting on improvement performance and value realization.
• Drive stakeholder engagement and adoption of improvement initiatives.

Skills

ITIL 4/5 knowledge

Continual service improvement

Stakeholder management

Programme management

Analytical skills

Regulated environments experience

ServiceNow knowledge

Leadership

Cross-functional collaboration

Education

Bachelor’s degree in IT/CS/Engineering

Tools

ServiceNow

Job description

Banking Computer Services Private Limited in Singapore seeks an ITSM CSI Lead to drive service excellence and mature ITIL processes while ensuring regulatory alignment. The role establishes and manages the CSI practice, identifies improvement opportunities, measures benefits, and guides governance of hardware, software, cloud, and SaaS assets.

You will partner with Cybersecurity, Infra, and App teams to enhance asset hygiene and delivery performance.