Asia Private Bank Trade Support - Associate

JPMorgan Chase & Co.; Singapore; On-site; SGD 90,000 - 150,000; Full time

Job summary

JPMorgan Chase & Co. in Singapore is seeking an Associate for Private Banking Investment Operations to act as the senior operations partner to bankers and traders, owning escalations, risk outcomes, and day-to-day servicing.

You will lead triage of breaks, drive root-cause remediation, and partner with change and technology teams on process improvement and automation, ensuring governance, audit readiness, and clear stakeholder communication.

Qualifications

• Bachelor’s degree.
• Min 5 years of experience in a trade support, middle office, or operations role
• Strong business judgement and stakeholder management skills, with the ability to influence and communicate clearly across senior stakeholders.
• Strong analytical and problem-solving capability, including structured root-cause analysis and practical decision-making under pressure.
• Strong ownership and execution discipline, with learning agility and the ability to adapt quickly in a dynamic environment.
• Ability to manage multiple priorities, drive closure through others, and maintain service quality in a fast-paced setting.

Responsibilities

• Serve as the senior operations point of contact for bankers and traders, ensuring reliable day-to-day servicing and strong client outcomes.
• Own escalations end-to-end, including break and exception triage, risk-based decisioning, root-cause analysis, and timely remediation
• Drive process improvement and automation initiatives, defining requirements, supporting testing, and ensuring controls are strengthened sustainably.
• Maintain and enhance the operations control framework, including standard operating procedures and risk/control documentation, ensuring clarity, governance, and audit readiness.
• Lead cross-functional coordination with business, risk, compliance, legal, technology, and operations teams to deliver transformation initiatives and meet governance expectations.

Skills

Stakeholder management

Root-cause analysis

Analytical thinking

Operations management

Process improvement

Communication skills

Education

Bachelor's degree

Tools

Murex

Tableau

Alteryx

Temenos

Job description

Join our Private Banking Investment Operations team and take a senior role supporting bankers and traders in a fast-moving environment. This role suits a senior operator with strong business judgement, clear communication, and the learning agility to adapt as priorities and trading products evolve.

As an Associate in Private Banking Investment Operations, you will serve as the senior operations partner to the business, owning escalations, operational risk outcomes, and day-to-day servicing support. You will lead the triage and resolution of breaks and exceptions, drive root-cause remediation, and ensure disciplined escalation and audit-ready documentation. You will also lead process improvement and automation initiatives in partnership with change and technology teams. Working closely with business stakeholders, risk and control, compliance, legal, and operations teams, you will help the Private Banking franchise in Asia scale within a strong control framework.

Job responsibilities

• Serve as the senior operations point of contact for bankers and traders, ensuring reliable day-to-day servicing and strong client outcomes.
• Own escalations end-to-end, including break and exception triage, risk-based decisioning, root-cause analysis, and timely remediation
• Drive process improvement and automation initiatives, defining requirements, supporting testing, and ensuring controls are strengthened sustainably.
• Maintain and enhance the operations control framework, including standard operating procedures and risk/control documentation, ensuring clarity, governance, and audit readiness.
• Lead cross-functional coordination with business, risk, compliance, legal, technology, and operations teams to deliver transformation initiatives and meet governance expectations.
  

Required qualifications, capabilities, and skills

• Bachelor’s degree.
• Min 5 years of experience in a trade support, middle office, or operations role
• Strong business judgement and stakeholder management skills, with the ability to influence and communicate clearly across senior stakeholders.
• Strong analytical and problem-solving capability, including structured root-cause analysis and practical decision-making under pressure.
• Strong ownership and execution discipline, with learning agility and the ability to adapt quickly in a dynamic environment.
• Ability to manage multiple priorities, drive closure through others, and maintain service quality in a fast-paced setting.
  

Preferred qualifications, capabilities, and skills

• Experience working in an operations team using Murex and knowledge of derivatives transaction reporting.
• Familiarity with Tableau and/or Alteryx core certification.
• Familiarity with Temenos.